On-Site IT Support Specialist — Makassar

Balance Innovations; Makassar; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Balance Innovations in Makassar is seeking a skilled Technical Support Specialist to provide frontline IT support for hardware, software, and network issues on-site. The role emphasizes assisting internal staff and maintaining IT systems to ensure smooth operations and productivity.

The ideal candidate will troubleshoot across desktops, laptops, and peripherals, respond promptly to tickets, and document resolutions and SOPs to improve efficiency and user satisfaction within a dynamic office

Qualifications

• Must be able to diagnose and fix hardware and software issues on desktops and laptops.
• Experience configuring and troubleshooting network-connected devices and peripherals.
• Maintain IT systems including servers and applications, with attention to uptime.

Responsibilities

• Provide frontline technical support to end users for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Manage and maintain IT systems, including servers, networks, and applications.
• Respond to IT support tickets and resolve issues in a timely manner.
• Document technical issues, resolutions, and SOPs.
• Assist with IT asset management and inventory.

Skills

End-user support

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Asset management

Ticketing systems

Job description

Balance Innovations in Makassar is seeking a skilled Technical Support Specialist to provide frontline IT support for hardware, software, and network issues on-site. The role emphasizes assisting internal staff and maintaining IT systems to ensure smooth operations and productivity.

The ideal candidate will troubleshoot across desktops, laptops, and peripherals, respond promptly to tickets, and document resolutions and SOPs to improve efficiency and user satisfaction within a dynamic office