Omnichannel Sales Operations Lead

Pengiklan Anonim; Tangerang; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Pengiklan Anonim is seeking a results-oriented Omnichannel Operations Manager to lead daily sales across retail stores and online platforms in Indonesia. You will balance stock, drive performance analytics, and ensure seamless order fulfilment while coordinating with store, e‑commerce, and logistics teams.

Ideal candidates bring 3–5 years of experience across multi-channel retail environments, strong inventory systems knowledge, and proven leadership.

Qualifications

• Bachelor's degree or equivalent practical experience in business/retail.
• 3-5 years of experience in retail operations, sales management, or omnichannel environments.
• Strong knowledge of inventory management systems and POS systems.
• Excellent analytical and problem-solving skills with data-driven decision making.
• Proven leadership ability with experience training and guiding teams.
• Experience with e-commerce platforms is a plus.
• Fluent in Indonesian and English preferred.

Responsibilities

• Oversee daily sales operations across physical and digital channels.
• Manage inventory allocation, stock distribution, and replenishment.
• Monitor and analyse sales performance across channels; implement corrective actions.
• Coordinate with store, e-commerce, and logistics teams for timely order fulfilment.
• Develop and implement SOPs for omnichannel sales processes.
• Train and mentor staff on systems, processes, and customer service.
• Manage customer orders, returns, and post-sales support across channels.
• Collaborate with marketing to align promotions with operations.
• Prepare regular operational reports for senior management.

Skills

Omnichannel ops

Inventory management

Data analysis

Team leadership

SOP development

Education

Bachelor's in Business / Retail Management

Tools

POS systems

Retail management software

MS Excel

Job description

Pengiklan Anonim is seeking a results-oriented Omnichannel Operations Manager to lead daily sales across retail stores and online platforms in Indonesia. You will balance stock, drive performance analytics, and ensure seamless order fulfilment while coordinating with store, e‑commerce, and logistics teams.

Ideal candidates bring 3–5 years of experience across multi-channel retail environments, strong inventory systems knowledge, and proven leadership.