NOC Observability Engineer – Bandung Onsite
Ninjaone
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Benefits offered by this job
Job summary
NinjaOne seeks a NOC Observability Engineer in Bandung, Indonesia to join SiteOps. You will monitor Dropsuite's cloud and on-prem infrastructure 24x7, perform health checks, troubleshoot issues, and coordinate with escalation teams to resolve incidents and meet SLAs.
The role requires a diploma/degree in computer science, 3 years in IT support/NOC, and experience with AWS/GCP and monitoring tools. Onsite with rotating shifts in a dynamic, international environment.
Qualifications
- Diploma or Degree in computer science or related field.
- Minimum 3 years in IT helpdesk/ Technical Support /NOC.
- Good English communication skills.
- Knowledge of cloud infrastructure such as AWS and/or GCP.
- Knowledge of monitoring systems such as Datadog, Grafana, Zabbix, etc.
- Strong problem-solving, troubleshooting, and system analysis mindset.
- Ability to work on rotational shifts.
- Open to DevOps and SRE practices.
Responsibilities
- Monitor performance and availability of Dropsuite SaaS on cloud (AWS/GCP).
- Perform regular health checks on infrastructure.
- Respond to alarms and alerts; determine escalation need.
- Do first-level troubleshooting and escalate to Level 2.
- Create and track trouble tickets to closure.
- Participate in incident management and SLA adherence.
- Provide status updates and metrics to stakeholders.
- Collaborate with cross-functional teams as needed.
Skills
Education
Tools
Job description
NinjaOne seeks a NOC Observability Engineer in Bandung, Indonesia to join SiteOps. You will monitor Dropsuite's cloud and on-prem infrastructure 24x7, perform health checks, troubleshoot issues, and coordinate with escalation teams to resolve incidents and meet SLAs.
The role requires a diploma/degree in computer science, 3 years in IT support/NOC, and experience with AWS/GCP and monitoring tools. Onsite with rotating shifts in a dynamic, international environment.
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