Network Management Analyst (Talent Pool)

PT Chandra Asri Pacific Tbk; Jakarta Pusat; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

The Network Management Analyst position at Chandra Asri Group, including its SSC, focuses on hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in Indonesia. The role executes complex changes, leads L2/L3 incident resolution, and mentors analysts in network practices.

Responsibilities include fault detection, monitoring with network management tools, MAC for network components, configuration versioning, and coordinating with vendors to ensure quality and timely

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
• Minimum 5 years of hands-on enterprise networking experience covering LAN/WAN, routing, switching, internet, and voice/UC.
• Working knowledge of Cisco / Fortinet / Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Relevant certifications (CCNA, CCNP, Fortinet NSE, ITIL v4 Foundation) preferred.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams.

Responsibilities

• Perform fault detection, alerting, and corrective action on LAN/WAN and internet connectivity.
• Monitor availability and performance using network management tools; tune thresholds and baselines.
• Administer and support Move/Add/Change (MAC) on network components.
• Manage network component configuration versioning and golden-config baselines.
• Provide hand-and-feet support for network component deployment when required.
• Coordinate / oversee Kyndryl, telco, and other 3P vendors on assigned LAN/WAN/voice activities; validate vendor work products.
• Drive RCA on complex incidents; mentor Analysts and contribute to runbook quality.

Skills

Enterprise networking

Incident resolution

Vendor coordination

Communication in Bahasa Indonesia

Education

Bachelor's degree in CS/IT/Telecom

Tools

Cisco

Fortinet

Aruba

SolarWinds

PRTG

NetBrain

Job description

Select how often (in days) to receive an alert:

Network Management Analyst (Talent Pool)

Location:
Jakarta, ID

Network Management Analyst

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.

Job Purpose

The Network Management Analyst is an individual contributor responsible for hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in the Indonesia environment. The role executes complex changes, leads L2/L3 incident resolution, and mentors Analysts on network practices.

Key responsibilities

• Perform fault detection, alerting, and corrective action on LAN/WAN and internet connectivity.
• Monitor availability and performance using network management tools; tune thresholds and baselines.
• Administer and support Move/Add/Change (MAC) on network components.
• Manage network component configuration versioning and golden-config baselines.
• Provide hand-and-feet support for network component deployment when required.

• Coordinate / oversee Kyndryl, telco, and other 3P vendors on assigned LAN/WAN/voice activities; validate vendor work products.
• Drive RCA on complex incidents; mentor Analysts and contribute to runbook quality.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
• Minimum 5 years of hands-on enterprise networking experience covering LAN/WAN, routing, switching, internet, and voice/UC.
• Working knowledge of Cisco / Fortinet / Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Relevant certifications (CCNA, CCNP, Fortinet NSE, ITIL v4 Foundation) preferred.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams.

If you're ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we'd love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future.

Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn't ask candidates to transfer some amount of money nor cooperate with any travel agent.