IT On-Site Support Analyst (Talent Pool)

PT Chandra Asri Pacific Tbk; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established an SSC to support end-users across Indonesia. The IT On-Site Support Analyst provides day-to-day EUC and IT infrastructure support at CASS sites under guidance of the Senior Analyst.

The role handles on-site tickets for EUC, printers, and basic networking; requires Windows 10/11, Microsoft 365 familiarity, and exposure to Intune with ITIL awareness.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of EUC / desktop / on-site support experience.
• Working knowledge of Windows 10/11, Microsoft 365, basic networking, and printer troubleshooting.
• Exposure to Microsoft Intune and ITIL incident management is preferred.

Responsibilities

• Resolve walk-up and assigned tickets for EUC, printers, and basic connectivity issues.
• Provide first-line support for Microsoft 365 services (account, mailbox, Teams, OneDrive).
• Support EUC management actions in Microsoft Intune (enrolment, compliance follow-up, policy assignment).
• Coordinate with field engineers and maintain accurate ticket notes and site runbooks.

Skills

Windows 10/11

Microsoft 365

Networking basics

Printer troubleshooting

EUC support

Bahasa Indonesia

English documentation

Education

Diploma or Bachelor's degree in CS/IT

Tools

Microsoft Intune

Job description

IT On-Site Support Analyst (Talent Pool)

Location: Jakarta, ID

IT On-Site Support Analyst

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.

Job Purpose

The IT On-Site Support Analyst provides day-to-day on-site EUC and IT infrastructure support to end-users at CASS-served sites in Indonesia, under the guidance of the Senior Analyst.

Day-to-Day Support

• Resolve walk-up and assigned tickets for EUC, peripherals, printers, and basic connectivity issues.
• Execute MAC and OS / standard application updates on EUC devices.
• Provide first-line support for Microsoft 365 services (account, mailbox, Teams, OneDrive).
• Support EUC management actions in Microsoft Intune (enrolment, compliance follow-up, basic policy assignment).

Hand-and-Feet & Coordination

• Provide hand-and-feet support for server, network, and security activities at site (cabling, equipment swap, escort).
• Coordinate with Kyndryl and other 3P field engineers on scheduled site visits.
• Maintain accurate ticket notes and contribute to site runbooks.

Job Requirements

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of EUC / desktop / on-site support experience.
• Working knowledge of Windows 10/11, Microsoft 365 (user-side), basic networking, and printer/peripheral troubleshooting.
• Exposure to Microsoft Intune is preferred.
• Familiar with ITIL incident and request management.
• Willingness to be on-site at office and plant locations and to perform hand-and-feet activities.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams.

If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you.

Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.