Network Management Analyst – LAN/WAN & UC Specialist

PT Chandra Asri Pacific Tbk; Jakarta Pusat; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

The Network Management Analyst position at Chandra Asri Group, including its SSC, focuses on hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in Indonesia. The role executes complex changes, leads L2/L3 incident resolution, and mentors analysts in network practices.

Responsibilities include fault detection, monitoring with network management tools, MAC for network components, configuration versioning, and coordinating with vendors to ensure quality and timely

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
• Minimum 5 years of hands-on enterprise networking experience covering LAN/WAN, routing, switching, internet, and voice/UC.
• Working knowledge of Cisco / Fortinet / Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Relevant certifications (CCNA, CCNP, Fortinet NSE, ITIL v4 Foundation) preferred.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams.

Responsibilities

• Perform fault detection, alerting, and corrective action on LAN/WAN and internet connectivity.
• Monitor availability and performance using network management tools; tune thresholds and baselines.
• Administer and support Move/Add/Change (MAC) on network components.
• Manage network component configuration versioning and golden-config baselines.
• Provide hand-and-feet support for network component deployment when required.
• Coordinate / oversee Kyndryl, telco, and other 3P vendors on assigned LAN/WAN/voice activities; validate vendor work products.
• Drive RCA on complex incidents; mentor Analysts and contribute to runbook quality.

Skills

Enterprise networking

Incident resolution

Vendor coordination

Communication in Bahasa Indonesia

Education

Bachelor's degree in CS/IT/Telecom

Tools

Cisco

Fortinet

Aruba

SolarWinds

PRTG

NetBrain

Job description

The Network Management Analyst position at Chandra Asri Group, including its SSC, focuses on hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in Indonesia. The role executes complex changes, leads L2/L3 incident resolution, and mentors analysts in network practices.

Responsibilities include fault detection, monitoring with network management tools, MAC for network components, configuration versioning, and coordinating with vendors to ensure quality and timely