National L&D Leader, F&B Training & Talent Development

NPAworldwide; Indonesia; On-site; IDR 150,000,000 - 240,000,000; Full time

Job summary

NPAworldwide is seeking a Learning & Development Leader to drive national training strategy for restaurant operations. You will design programs for outlets, supervisors, and managers, and build onboarding and competency frameworks for frontliners and leaders.

You will standardize learning materials, collaborate with Operations and HR to close capability gaps, and monitor KPIs to strengthen the talent pipeline across all outlets. Based in Solo, travel as needed.

Qualifications

• Minimum 5 years experience in Learning & Development / Training Management.
• Experience in F&B retail or restaurant chain operations.
• Strong background in developing operational and people-development training programs.
• Experience managing training for multi-outlet / nationwide operations.
• Strong communication, facilitation, and stakeholder management skills.

Responsibilities

• Lead company-wide learning & development strategy across restaurant operations nationwide.
• Design and implement training programs for outlet teams, supervisors, and management.
• Build structured onboarding and competency development for frontliners and restaurant leaders.
• Standardize training modules, SOP learning materials, and operational best practices.
• Partner with Operations and HR teams to identify capability gaps and development priorities.
• Monitor training effectiveness, employee progress, and development KPIs across outlets.
• Drive leadership development initiatives to strengthen internal talent pipeline.

Skills

L&D management

Training design

Stakeholder management

Communication

Facilitation

Job description

NPAworldwide is seeking a Learning & Development Leader to drive national training strategy for restaurant operations. You will design programs for outlets, supervisors, and managers, and build onboarding and competency frameworks for frontliners and leaders.

You will standardize learning materials, collaborate with Operations and HR to close capability gaps, and monitor KPIs to strengthen the talent pipeline across all outlets. Based in Solo, travel as needed.