Hospitality L&D Trainer: Service & SOP Mastery

PT Champ Resto Indonesia Tbk; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Monsieur Spoon, part of PT Champ Resto Indonesia Tbk, is seeking a Learning & Development professional to boost capability and performance across the business. You will design and deliver engaging training on service excellence, product knowledge, and SOPs while working with outlets to standardize operations.

You will coach teams, track training impact, and continuously improve materials. Travel to outlets will be required as needed to ensure consistency across locations.

Qualifications

• Minimum D3 or S1 degree in Psychology, Education, Management, Hospitality, or another relevant field.

Responsibilities

• Deliver and facilitate training programs for Monsieur Spoon employees based on operational and organisational needs.
• Conduct training on service excellence, product knowledge, operational SOPs, and employee competencies.
• Support the onboarding and ongoing development of employees across Monsieur Spoon's operational teams.
• Provide coaching and constructive feedback to support employee performance and capability development.
• Evaluate training effectiveness and prepare clear training reports.
• Identify competency gaps and training needs in coordination with operational teams.
• Continuously improve training materials, learning methods, and development programs.
• Conduct regular outlet visits to monitor training implementation and employee development.
• Collaborate with stakeholders to support consistent training standards across operational locations.

Skills

Public speaking

Facilitation

Coaching

Presentation skills

Interpersonal skills

Stakeholder management

Microsoft Office

Communication

Problem solving

Education

Diploma/Bachelor in Psychology or related field

Tools

Microsoft Office

Job description

Monsieur Spoon, part of PT Champ Resto Indonesia Tbk, is seeking a Learning & Development professional to boost capability and performance across the business. You will design and deliver engaging training on service excellence, product knowledge, and SOPs while working with outlets to standardize operations.

You will coach teams, track training impact, and continuously improve materials. Travel to outlets will be required as needed to ensure consistency across locations.