Multilingual Product Support & Training Specialist Mandarin

Akulaku Group

Jakarta Pusat

On-site

IDR 60,000,000 - 90,000,000

Full time

12 days ago

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Job summary

Akulaku Group in Jakarta is seeking a proactive trainer to analyze training needs and design programs for user behavior and product performance. You will deliver training in Bahasa Indonesia, English, and Mandarin, maintain materials and SOPs, and collaborate with Product, Operations, and CS teams to keep content aligned with product updates.

Fresh graduates are welcome; fluency in Mandarin and English is required; Fintech/e-commerce experience is a plus.

Qualifications

Fresh graduates welcome; experience in Training or CS in Fintech/E‑commerce is a plus.

Responsibilities

Analyze user behavior and product performance to identify training needs and provide effective product support solution.
Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.
Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
Continuously improve training programs, knowledge management systems, and customer service processes.