Multi-Branch Clinic Operations Lead

WM Center; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

WM Center in Surabaya invites applications for a Branch Operations Manager to oversee daily clinic operations across multiple locations, ensuring service excellence and operational efficiency. You will coordinate with the Head of Operations to implement policies, standards, and improvements, and monitor KPIs to optimize performance.

The role requires strong leadership, communication, and problem-solving skills, with the ability to manage teams across locations and ensure adherence to SOPs and

Qualifications

• Bachelor’s degree in any relevant field.
• 3–5 years of experience in operations or area management (hospitality, healthcare, or service industry preferred)
• Strong leadership, communication, and problem-solving skills
• Able to work across locations and manage multiple teams simultaneously

Responsibilities

• Oversee daily operations of clinic branches to ensure service excellence and operational efficiency.
• Coordinate closely with Head of Operations to implement operational policies, standards, and improvements
• Monitor branch performance, including service quality, manpower, and operational KPIs
• Lead and supervise branch teams (Front Office, operational staff, and supporting roles)
• Ensure compliance with SOPs, service standards, and company policies within the branch.
• Act as the main point of contact for operational issues and escalation at the area level

Skills

Leadership

Communication

Problem solving

Cross-location management

Education

Bachelor's degree

Job description

WM Center in Surabaya invites applications for a Branch Operations Manager to oversee daily clinic operations across multiple locations, ensuring service excellence and operational efficiency. You will coordinate with the Head of Operations to implement policies, standards, and improvements, and monitor KPIs to optimize performance.

The role requires strong leadership, communication, and problem-solving skills, with the ability to manage teams across locations and ensure adherence to SOPs and