MSIP OA Manager

Ericsson GmbH; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Ericsson GmbH in Jakarta seeks a Service Delivery Management professional to lead and optimize delivery models and the governance framework across global and local operations. The role emphasizes performance monitoring, competence development, and adherence to stringent compliance and safety standards.

You will drive strategic initiatives, oversee risk and process improvements, and foster knowledge sharing while aligning with Ericsson Portfolio and AI/ML concepts to promote efficiency and growth.

Qualifications

• Experience in service delivery management and governance.
• Ability to develop delivery models, frameworks, and methodologies.
• Strong data-driven decision making and performance analytics.

Responsibilities

• Manage and support the Service Delivery team, fostering a conducive work environment.
• Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
• Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
• Oversee competence management by enabling career paths, training, and certification.
• Strictly adhere to compliance guidelines including directives, processes, tools, data security, privacy, and safety regulations.

Skills

Change management

Audit & Assessment

Risk management

Process Management

Negotiation

Performance Management

Service Delivery Framework

Knowledge Sharing

Data Analytics

Financial Acumen

Machine Learning

Skills taxonomy

Artificial Intelligence

Ericsson Portfolio

Job description

## Join our Team

About this opportunity:

In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Service Delivery Management. This position will entail developing and implementing delivery models, frameworks, and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth.

What you will do:

• Manage and support the Service Delivery team, fostering a conducive work environment.
• Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
• Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
• Oversee competence management by enabling competence build-up through career paths, training, education, and certification.
• Strictly adhere to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security, and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).

The skills you bring:

• Change and Improvement Management.
• Audit and Assessment.
• Risk management.
• Process Management.
• Negotiation.
• Performance Management DGS.
• Management of Service Delvery Framework.
• Knowledge Sharing and Collaboration Skills.
• Data Analytics.
• Financial Acumen.
• Machine Learning Concepts.
• Skills and Skills taxonomy management.
• Artificial Intelligence Concepts.
• Ericsson Portfolio.