Strategic Service Delivery Manager - Growth & Efficiency

Ericsson GmbH; Jakarta Pusat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Ericsson GmbH in Jakarta seeks a Service Delivery Management professional to lead and optimize delivery models and the governance framework across global and local operations. The role emphasizes performance monitoring, competence development, and adherence to stringent compliance and safety standards.

You will drive strategic initiatives, oversee risk and process improvements, and foster knowledge sharing while aligning with Ericsson Portfolio and AI/ML concepts to promote efficiency and growth.

Qualifications

• Experience in service delivery management and governance.
• Ability to develop delivery models, frameworks, and methodologies.
• Strong data-driven decision making and performance analytics.

Responsibilities

• Manage and support the Service Delivery team, fostering a conducive work environment.
• Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.
• Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.
• Oversee competence management by enabling career paths, training, and certification.
• Strictly adhere to compliance guidelines including directives, processes, tools, data security, privacy, and safety regulations.

Skills

Change management

Audit & Assessment

Risk management

Process Management

Negotiation

Performance Management

Service Delivery Framework

Knowledge Sharing

Data Analytics

Financial Acumen

Machine Learning

Skills taxonomy

Artificial Intelligence

Ericsson Portfolio

Job description

Ericsson GmbH in Jakarta seeks a Service Delivery Management professional to lead and optimize delivery models and the governance framework across global and local operations. The role emphasizes performance monitoring, competence development, and adherence to stringent compliance and safety standards.

You will drive strategic initiatives, oversee risk and process improvements, and foster knowledge sharing while aligning with Ericsson Portfolio and AI/ML concepts to promote efficiency and growth.