Mining IMS Field Engineer — Training & Remote Support

Hexagon Mining; Balikpapan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Hexagon Mining seeks an IMS Support Engineer to deliver competency training and value education for Drilling optimisation, Radar Solutions and Integrated Machine Systems products, systems, and services. You will provide ongoing technical support, regular communication, and hands-on site guidance to ensure projects are delivered safely and effectively.

You will work from Balikpapan headquarters, travelling to client sites as required, to install, train, and support operational deployments while

Qualifications

• Background in Engineering or field installation of electrical, networks or communication technology ideally in mining or heavy industrial facilities.
• Experience with OT technology in mining operations is desirable.
• Experience in training and partnering with customers on Technology deployment or operational output.
• Ability to build cohesive relationships across a diverse customer and stakeholder group.
• High School Diploma.
• Certificate IV in Information Technology or related field (desirable).
• Certificate IV in Training and Assessment (desirable).
• First aid certificate (desirable).
• Proven success in collaborating in a customer-centric, solution-focused engagement.

Responsibilities

• Provide product and service implementation, competency training, and value education to stakeholders, face-to-face and remotely.
• Provide customers with ongoing and proactive technical support and advice through regular communication and system oversight.
• Provide technical support/guidance to other Hexagon business units/teams. Work with engineering and development teams to scope, test, and launch new products and features.
• Maintain, enhance, and adhere to Hexagon and client documentation and reporting standards, systems, processes, policies, and procedures, participating in audits when required.
• Perform quality assurance and quality control checks on products before they are assigned and delivered to site. present recommendations for continuous improvements and modifications, actioning them as necessary

Skills

Engineering background

Field installation experience

OT technology

Customer relationship

Training and deployment

Team collaboration

Education

High School Diploma

Certificate IV in Information Technology

Certificate IV in Training and Assessment

First aid certificate

Job description

Hexagon Mining seeks an IMS Support Engineer to deliver competency training and value education for Drilling optimisation, Radar Solutions and Integrated Machine Systems products, systems, and services. You will provide ongoing technical support, regular communication, and hands-on site guidance to ensure projects are delivered safely and effectively.

You will work from Balikpapan headquarters, travelling to client sites as required, to install, train, and support operational deployments while