Remote IMS Support Engineer: Training & Tech Support

Hexagon Mining; Balikpapan; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Hexagon in Balikpapan, Indonesia, seeks an IMS Support Engineer to deliver remote technical support for Drilling optimisation, Radar Solutions, and Integrated Machine Systems. You will educate clients, support Hexagon teams, and ensure high safety and quality standards while occasionally visiting sites.

The role is based in our head office with occasional travel; you will work Monday to Friday with adhoc site travel requirements, supporting a global client base from Balikpapan.

Qualifications

• Experience in mining OT technology or FMS is desirable.
• Background in networking or communications is desirable.
• Experience in training and partnering with customers on technology deployment.
• Ability to build relationships across diverse customer and stakeholder groups.
• Fluent in English and Bahasa (written and spoken).
• High School Diploma.
• Certificate IV in IT or related field (desirable).
• Certificate IV in Training and Assessment (desirable).
• First aid certificate (desirable).
• Proven success in customer-centric, solution-focused engagement.

Responsibilities

• Provide remote technical support and guidance to clients.
• Deliver competency training and value education to stakeholders.
• Coordinate with engineering teams to scope, test, and launch new features.
• Maintain documentation and reporting standards, and participate in audits when required.

Job description

Hexagon in Balikpapan, Indonesia, seeks an IMS Support Engineer to deliver remote technical support for Drilling optimisation, Radar Solutions, and Integrated Machine Systems. You will educate clients, support Hexagon teams, and ensure high safety and quality standards while occasionally visiting sites.

The role is based in our head office with occasional travel; you will work Monday to Friday with adhoc site travel requirements, supporting a global client base from Balikpapan.