Remote Technical Support Engineer: Installation & Maintenance

Hexagon Mining

Balikpapan

Remote

IDR 89,280,000 - 156,240,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Flexible remote schedule

Professional development

Job summary

Hexagon Mining seeks a Remote Technical Support Specialist to provide expert remote assistance for installation, configuration, and ongoing maintenance of our clients’ systems. You will support clients and on-site technicians, resolving technical queries from a remote work environment.

Responsibilities include troubleshooting, documenting solutions, and collaborating with engineering teams. This role offers a fully remote schedule with opportunities for professional training and career growth.

Qualifications

Experience in a technical support role, preferably in install and maintenance environments.
Strong ability to troubleshoot hardware, software, and systems relevant to the company’s products.
Excellent remote communication and interpersonal skills for customer interactions.
Proficiency with remote support tools, ticketing systems, and standard office software.
Ability to work independently and manage time effectively in a remote setting.

Responsibilities

Provide remote technical assistance for installation, configuration, and troubleshooting of equipment.
Guide clients and field technicians through maintenance procedures and diagnostic steps.
Analyze problems, identify root causes, and propose effective solutions via phone, email, or chat.
Develop and update technical documentation, FAQs, and knowledge base articles.
Escalate complex issues to engineering or product teams when needed.
Monitor support trends and provide feedback to improve product design and documentation.