Merchant Success Lead (Java Area)

BukuWarung; Cilandak Timur; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

BukuWarung is seeking a senior sales leader to motivate and guide the sales team towards hitting aggressive revenue targets. You will drive efficient sales processes, ensure policy compliance, and partner with Sales Ops, Strategy, Merchant Happiness, and Lending Ops to maximize merchant satisfaction.

You will also plan events, manage daily routes, monitor productivity, and generate performance reports, while building strong relationships with key merchants and pursuing upsell opportunities.

Qualifications

• 5-7 years of experience in sales leadership or management.
• Permanent role with ongoing responsibilities in driving revenue.
• Collaborate with Sales Ops & Strategy, Merchant Happiness & Lending Ops.

Responsibilities

• Provide effective leadership to the sales team, motivating and guiding them to achieve sales goals.
• Continuously evaluate and improve sales processes and procedures for efficiency.
• Foster communication and collaboration across departments including Sales Ops & Strategy, Merchant Happiness & Lending Ops.
• Ensure compliance with company policies, regulations, and pricing guidelines.
• Execute project events and daily/weekly route planning.
• Monitor productivity and ensure teams meet targets.
• Analyze sales data and generate reports on revenue, acquisition, conversion, and satisfaction.
• Build and maintain strong relationships with key merchants.
• Address merchant inquiries promptly to ensure high merchant satisfaction.
• Collaborate with MSE & MSR to identify upsell/cross-sell opportunities.

Skills

Leadership

Sales management

Sales planning

Data analysis

Customer relationships

Upselling

Cross-selling

Communication

CRM systems

MS Excel

Tools

CRM systems

MS Excel

Reporting

Job description

5 - 7 Years

Permanent

Job Description

MSL Job Description & Responsibilities

Provide effective leadership to the sales team, motivating and guiding them to achieve individual and collective sales goals.

Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness.

Foster effective communication and collaboration with other departments such sales operations & strategy, merchant happiness & Lending operations

Compliance: Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Monitor and enforce adherence to pricing guidelines, sales policies, and contractual obligations

Sales Planning execution

Responsible for the execution of project events and daily/weekly route planning

Responsible to ensure teams productivity are met

Monitor sales activities, analyze sales data, and generate reports on sales performance, including key metrics such as sales revenue, customer acquisition, conversion rates, and customer satisfaction.

Build and maintain strong relationships with key merchant

Address merchants inquiries and concerns promptly, ensuring a high level of merchants satisfaction

Collaborate with the MSE & MSR to identify opportunities for upselling, cross-selling, and repeat business.

Job Snapshot

Updated Date

30-03-2026

Job ID

BW_JOB165

Department

Location