Merchant Relationship Officer (MRO)

Permata Bank; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Permata Bank is seeking a sales professional in Surabaya to acquire new merchants for EDC and QRIS solutions. You will identify opportunities, present payment solutions, and drive onboarding and activation while building strong merchant relationships.

The role targets monthly and annual acquisition goals, coordinating with internal teams to ensure smooth setup and ongoing merchant engagement, with travel within the assigned area.

Qualifications

• Bachelor’s Degree in Business, Marketing, Management, or a related field.
• Minimum 1–3 years of experience in Sales, Merchant Acquisition
• Experience in acquiring merchants for EDC, QRIS, POS, acquiring business, or digital payment solutions is highly preferred.
• Strong sales, negotiation, and relationship management skills.
• Good understanding of digital payment ecosystems and merchant acquiring business is an advantage.
• Willing to travel within the assigned area.

Responsibilities

• Acquire new merchants for EDC and QRIS solutions in the assigned territory.
• Identify and develop new business opportunities through prospecting, networking, referrals, and field visits. Conduct sales presentations and propose suitable payment solutions based on merchants’ business needs.
• Achieve monthly and annual acquisition targets for new merchant onboarding and activation.
• Coordinate with internal stakeholders to ensure smooth onboarding, installation, and merchant activation.
• Build and maintain strong relationships with merchants to encourage transaction growth and long-term engagement.
• Monitor merchant performance and identify opportunities for cross-selling or upselling banking products and services.
• Handle merchant inquiries and resolve issues promptly to maintain high customer satisfaction.

Skills

Sales

Negotiation

Relationship management

Digital payment knowledge

Education

Bachelor's Degree in Business/Marketing/Management

Job description

Company Description :

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the indonesia Stock Exchange, that offer banking products and services that help people and companies to succeed, creating wealth and growth through our Retail Banking, SME and Wholesale businesses.

Why PermataBank ?

Here at PermataBank, you will Learn, Grow, and Make A Difference,

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

• Learn : We always think innovatively to improve the way we work, making it easier, better and faster.
• Grow : We provide excellent service to customers and encourage excellent performance in our daily work.
• Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Job Description :

• Acquire new merchants for EDC and QR Sticker (QRIS) solutions in the assigned territory.
• Identify and develop new business opportunities through prospecting, networking, referrals, and field visits. Conduct sales presentations and propose suitable payment solutions based on merchants’ business needs.
• Achieve monthly and annual acquisition targets for new merchant onboarding and activation.
• Coordinate with internal stakeholders to ensure smooth onboarding, installation, and merchant activation.
• Build and maintain strong relationships with merchants to encourage transaction growth and long-term engagement.
• Monitor merchant performance and identify opportunities for cross-selling or upselling banking products and services.
• Handle merchant inquiries and resolve issues promptly to maintain high customer satisfaction.

Job Requirements :

• Bachelor’s Degree in Business, Marketing, Management, or a related field.
• Minimum 1–3 years of experience in Sales, Merchant Acquisition
• Experience in acquiring merchants for EDC, QRIS, POS, acquiring business, or digital payment solutions is highly preferred.
• Strong sales, negotiation, and relationship management skills.
• Good understanding of digital payment ecosystems and merchant acquiring business is an advantage.
• Willing to travel within the assigned area.

PT Bank Permata Tbk hereby informs that the company does not impose any charges in the employee recruitment process.