Guest Services Assistant - Mandarin Speaking

PT. Indonesia MOC Services; Kuta Selatan; Sur place; IDR 8 000 000 - 12 000 000; Plein temps

Résumé du poste

Marriott Vacations Worldwide in Bali is seeking administrative support to coordinate sales presentations, manage guest arrivals, and ensure data is accurate in the company system.

The role requires Mandarin (HSK4), English proficiency, and strong MS Office skills; you will work under pressure, handle multiple tasks, and contribute to guest satisfaction and compliance with health and quality standards.

Qualifications

• Proficiency in Mandarin at least HSK4 level.
• Minimum 1 year in administration or data entry.
• Proficiency in English; additional language may be required.
• MS Office skills, including Excel and Word.

Responsabilités

• Attend sales presentations to potential owners and verify eligibility.
• Coordinate arrival/preview dates with company system and activation team.
• Perform pre-arrival calls/ emails and manage check-in data validity.
• Provide information on area/facilities and address guest needs.
• Escalate complaints to the manager as needed and ensure compliance with standards.

Connaissances

Mandarin HSK 4

English proficiency

Work under pressure

Time management

Teamwork

Attention to detail

Outils

Microsoft Excel

Microsoft Word

Description du poste

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

JOB SPECIFIC TASKS

• Support a team to make sure the arrival date & preview date are the same with the company system
• Make a Pre-Arrival call or email to confirm the arrival date & preview date always coordinate with the activation team for any changes in arrival, preview, or room upgrade.
• update the information to GRA/gallery regarding meet & greet on check-in process provide passport form to guest on check-in process or preview time welcoming guests on arrival & requalified to ensure all data valid make friendly reminder call to make sure the preview on time provide information area & facilities, make sure guest on satisfaction.
• anticipate guest needs & build rapport with guest address guest complaints & escalated to the manager when needed.
• Ensure Compliance with health & quality standards

CANDIDATE PROFILE

• Minimum of HSK 4 of Mandarin proficiency
• Minimum of one (1) year of experience in administration, data entry, or a related field
• Proficiency in English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter
• Ability to work within tight deadlines and meet targets
• Proven ability to work in a team environment and interact with all levels of the organization
• Excellent organizational and attention to detail skills

COMPETENCIES

• Fundamental competencies required for accomplishing basic work activities
• Analytical Skills
• Learning
• Administration
• Organization
• Personal Attributes
• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation
• Communications
• Listening
• Communication
• English Language Proficiency
• Applied Reading
• Interpersonal Skills
• Diversity Relations
• Teamwork
• Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey.

FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members