Manager – Housekeeping, Banyan Tree Escape Balak

Banyan Group; Tanjung Raja; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Banyan Tree Escape Balak, part of Banyan Group, seeks an experienced Manager - Housekeeping to lead the pre-opening to full operations. You will establish standards, build a skilled team, and ensure immaculate villas and public areas in a luxury resort environment.

The role requires hands-on leadership, deep knowledge of luxury housekeeping operations, and strong focus on hygiene, sustainability, and cost control across Bali or Indonesia properties.

Qualifications

• Proven housekeeping management experience in luxury hotels/resorts.
• Pre-opening experience is strongly preferred.
• Fluency in English and Bahasa Indonesia.
• Strong budgeting, scheduling and cost-control skills.

Responsibilities

• Lead villa cleaning, public areas, laundry, and linen management.
• Develop pre-opening housekeeping plan and training schedules.
• Review designs and coordinate snagging, handover and readiness of villas.

Skills

Leadership

Communication

Guest relations

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Job description

Overview

Banyan Group is an independent, global hospitality company with purpose. We pride itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans 100 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme withBanyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Academy. We are committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

With over 13,000 associates across 23 countries, the Group established the Banyan Academy in 2008 to support its goals by advancing people development, management excellence, and fostering learning with integrity and meaning.

Banyan Group has received over 3,000 industry awards and accolades since its inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, the Banyan Global Foundation, which aligns the Group’s efforts with the United Nations Sustainable Development Goals (UN SDGs).

Position Summary

Banyan Tree Escape Balak is seeking an experienced and detail-oriented Manager - Housekeeping to lead the Housekeeping function through the pre-opening phase and into full operations. Reporting to the General Manager, you will establish the resort’s housekeeping standards from the ground up, ensure villas and public areas are immaculate, and build a skilled and caring team that delivers the comfort and attention to detail expected of the Banyan Tree Escape brand.

The successful candidate will be a hands‑on leader with strong knowledge of luxury resort housekeeping operations, cleanliness and hygiene standards, and the Bali and Indonesian talent market. This role will drive housekeeping excellence by building a high‑performing team, maintaining consistent quality, and controlling costs and inventories.

Candidates with proven experience in luxury hotel or resort pre‑openings in Bali or elsewhere in Indonesia are highly preferred.

Responsibilities

1. Lead and manage all Housekeeping functions, including villa cleaning, public areas, laundry, and linen and uniform management, ensuring alignment with business goals and brand standards.
2. Develop the pre‑opening Housekeeping plan, including organization structure, manning guides, recruitment timeline, and training schedule.
3. Review villa and public area designs, finishes, and equipment from an operational perspective, and participate in snagging and handover of guest villas and facilities.
4. Plan and manage the procurement and setup of operating supplies and equipment (OS&E), including linen, amenities, uniforms, cleaning equipment, and chemicals, in coordination with Purchasing and Finance.
5. Establish housekeeping standards, procedures, checklists, and quality controls in line with brand standards and hygiene requirements.
6. Ensure the cleanliness, presentation, and readiness of all guest villas, public areas, and back‑of‑house areas at all times.
7. Oversee laundry operations, including in‑house and guest laundry, linen exchange programs, and uniform control, ensuring quality and cost‑efficiency.
8. Manage inventory control for linen, amenities, cleaning supplies, and equipment, including regular stock‑takes and loss prevention.
9. Implement safe handling and use of chemicals and equipment, and promote sustainable practices to reduce water, energy, and waste.
10. Respond promptly to guest requests, special arrangements, and feedback, ensuring effective service recovery.
11. Work closely with Front Office, Engineering, Food & Beverage, Spa, and Landscape teams to coordinate villa readiness, maintenance needs, and guest services.
12. Prepare and manage the pre‑opening and annual Housekeeping budgets, controlling labor and operating costs.
13. Establish and maintain occupational health and safety practices, ensuring a safe working environment in line with Indonesian regulations.
14. Recruit, train, and develop the Housekeeping team, building strong local talent pipelines and succession plans.
15. Provide regular Housekeeping updates and reports to Regional Operations / Corporate and senior management.

Qualifications

1. Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related fields.
2. Minimum 5–7 years of progressive housekeeping experience, with at least 2 years in a managerial role within luxury hotels or resorts.
3. Proven pre‑opening experience is strongly preferred, ideally in a luxury resort setting.
4. Strong experience in the Bali or Indonesian hospitality market is highly preferred.
5. Strong knowledge of housekeeping operations, laundry management, inventory control, and cleanliness standards for luxury villas and resorts.
6. Experience in budgeting, labor scheduling, and cost control.
7. Proficiency in housekeeping and hotel management systems (e.g., Opera or similar).
8. Strong leadership, communication, and interpersonal skills, with the ability to train, coach, and motivate a large team.
9. Keen eye for detail, with a proactive, guest‑focused, and hands‑on mindset.
10. Fluency in English and Bahasa Indonesia.
11. Ability to work effectively in a multicultural environment.

We regret that only shortlisted candidates will be notified.