Luxury Hotel Executive Housekeeper — Lead Operations & Team

Hilton Bali Resort; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 450,000,000 - 750,000,000; Full time

Job summary

Hilton Bali Resort is seeking an Executive Housekeeping Manager to lead housekeeping, laundry, and public areas across multiple luxury properties in Bali. The role requires a hands‑on leader who can maintain zero‑defect cleanliness and oversee a large workforce on site in Ubud.

The ideal candidate will have 5–8 years in luxury housekeeping, fluent English, and proven ability to develop SOPs, supervise budgets, and uphold the highest standards of guest room presentation and service.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree in Hospitality Management or related field.
• 5–8 years of progressive housekeeping experience in luxury properties.
• Experience leading 100–200+ employees across multiple properties.
• Strong knowledge of luxury housekeeping standards and laundry operations.
• Proven ability to develop and enforce SOPs and conduct quality inspections.
• Cost control, linen management, and budgeting experience.
• Hands‑on leadership with capability to inspect properties regularly.
• Professional fluency in English.

Responsibilities

• Lead daily housekeeping, room prep, turn‑down, public areas and laundry across multiple properties.
• Maintain high cleanliness/presentation standards for rooms, villas, and public areas.
• Conduct daily inspections and audits to resolve issues before guest impact.
• Develop, implement and improve housekeeping SOPs and checklists.
• Coordinate with Engineering to keep rooms and facilities in optimal condition.
• Lead and develop a large housekeeping team including supervisors and attendants.
• Implement regular training on standards, safety, and guest service.
• Manage budgets, linen inventories, amenities, and cleaning supplies.
• Monitor laundry operations, linen usage and turnover to control costs.
• Foster accountability, discipline and operational excellence across housekeeping.
• Address guest complaints promptly with corrective and preventive actions.

Skills

Leadership

Housekeeping management

Budgeting

Quality inspections

Staff development

Communication

English fluency

Education

Diploma or Bachelor's in Hospitality Management

Job description

Executive Housekeeping Manager (Bali Luxury Resort & Hospitality Group)

This role requires the candidate to work on-site in Ubud, Bali.

Client Overview

Our client is a well‑established hospitality group operating a portfolio of luxury resorts, boutique hotels, and hospitality properties in Ubud, Bali. The organization focuses on delivering high‑quality guest experiences through strong operational standards, personalized service, and disciplined property management.

Job Role

The Executive Housekeeping Manager is a senior department head responsible for leading housekeeping, laundry, and public area operations across multiple hospitality properties in Ubud, Bali.

This role requires a highly hands‑on and detail‑oriented housekeeping leader who can maintain consistently high cleanliness standards across guest rooms, villas, public areas, and back‑of‑house facilities. The position will oversee a large operational workforce, establish and enforce housekeeping SOPs, conduct regular quality inspections, and ensure efficient management of linen, amenities, cleaning equipment, and chemical supplies.

The ideal candidate is a disciplined hospitality professional with strong luxury housekeeping experience, excellent attention to detail, and the leadership presence required to maintain a zero‑defect cleanliness and zero‑complaint environment across multiple properties.

Key Responsibilities

• Lead and oversee daily housekeeping, room preparation, turn‑down services, public area cleanliness, and laundry operations across multiple hospitality properties.
• Maintain consistently high cleanliness and presentation standards across guest rooms, private pool villas, boutique hotel rooms, and public areas.
• Conduct daily inspections and quality audits to identify and resolve cleanliness, maintenance, and presentation issues before they affect guest experience.
• Develop, implement, and continuously improve housekeeping SOPs, quality standards, inspection checklists, and operational procedures.
• Coordinate with Engineering and other operational departments to ensure rooms, villas, amenities, furnishings, and facilities remain in excellent condition.
• Lead, schedule, supervise, and develop a large housekeeping workforce across multiple properties, including supervisors, housekeepers, attendants, and supporting staff.
• Conduct regular training programs covering housekeeping standards, room presentation, chemical safety, SOP compliance, guest service, and operational procedures.
• Manage housekeeping budgets, linen inventories, guest amenities, cleaning equipment, chemicals, and other operational supplies.
• Monitor laundry operations, linen usage, stock levels, and turnover to improve operational efficiency and control costs without compromising service quality.
• Establish a strong culture of accountability, discipline, cleanliness, and operational excellence across the housekeeping function.
• Respond proactively to guest complaints and operational issues, implementing corrective and preventive actions to minimize recurring problems.

Candidate Requirements

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Hotel Administration, or a related field.
• Minimum 5–8 years of progressive housekeeping experience, including at least 2–3 years at Supervisor, Assistant Manager, or Manager level within a 4‑star or 5‑star luxury resort, boutique hotel, or multi‑property environment.
• Proven experience managing large housekeeping teams of approximately 100–200+ employees and overseeing operations across multiple properties.
• Strong knowledge of luxury housekeeping standards, laundry operations, fabric care, room presentation, inventory management, and cleaning chemical applications.
• Proven experience developing and enforcing housekeeping SOPs, conducting quality inspections, and maintaining high cleanliness standards with a strong focus on minimizing guest complaints.
• Strong understanding of housekeeping cost control, linen management, amenities, cleaning equipment, and operational budgeting.
• Hands‑on leadership style with the willingness to conduct regular property inspections and work directly with operational teams.
• Excellent attention to detail, strong organizational skills, high stamina, and the ability to manage multiple properties and operational priorities simultaneously.
• Firm, disciplined, and accountable leadership style with the ability to maintain high standards and effectively manage large teams.
• Strong problem‑solving, communication, interpersonal, and team management skills.
• Professional fluency in English.
• Willingness to work full‑time on site in Ubud, Bali and follow operational shift requirements.

Company Culture

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality; Acting with Integrity and always doing the right thing; Inspiring others through Leadership; A belief that Teamwork drives the best outcomes; A sense of Ownership and accountability; And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.