Mall Operations Leader: Safety, Service & Growth

Company Confidential; Jakarta Utara; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Company Confidential in Jakarta is seeking an experienced Mall Operations Director to oversee day-to-day operations, develop practical strategies, and ensure safe, efficient business activities across the mall.

You will lead facilities management, tenant relations, and customer service while driving KPI monitoring, cost control, and compliance with safety regulations. 8–10 years in operations with 3–5 years in management preferred.

Qualifications

• Minimum 8–10 years in mall, shopping center, or related operations.
• 3–5 years in a managerial position.
• Strong knowledge of operations, safety, and customer service.

Responsibilities

• Lead and oversee day-to-day mall operations to ensure safety and efficiency.
• Develop and implement operational strategies and standards to hit performance targets.
• Manage facilities, housekeeping, security, parking, and engineering functions.

Skills

Mall operations

Team leadership

Budgeting

Vendor management

Stakeholder management

Education

Bachelor's degree in Management or related field

Tools

Microsoft Office

Excel

PowerPoint

Job description

Company Confidential in Jakarta is seeking an experienced Mall Operations Director to oversee day-to-day operations, develop practical strategies, and ensure safe, efficient business activities across the mall.

You will lead facilities management, tenant relations, and customer service while driving KPI monitoring, cost control, and compliance with safety regulations. 8–10 years in operations with 3–5 years in management preferred.