Luxury Spa Operations Lead

Aman Hotels; Kecamatan Ubud; On-site; IDR 223,200,000 - 334,800,000; Full time

Benefits offered by this job

Restaurant/amenities nearby

Job summary

Aman Hotels’ Amandari in Bali invites an Assistant Spa Manager to support the luxury spa operation, elevate guest experiences, and lead a high-performing team.

You will oversee daily spa activities, ensure treatment quality aligns with Aman standards, manage staff schedules, and contribute to budgeting, forecasting, and retail performance while delivering personalized service in a serene, high-end setting. Fluent English is essential, and experience in five-star hospitality is highly preferred.

Qualifications

• Diploma or bachelor’s degree in hospitality management or related field.
• Minimum 3 years in a supervisory role within a luxury spa, wellness resort, or five-star hotel.
• Strong leadership, interpersonal, and communication skills.
• Knowledge of spa treatments, wellness programs, and retail operations.

Responsibilities

• Oversee daily spa and wellness centre operations.
• Ensure treatments follow Aman and Amandari standards.
• Lead, motivate, and develop spa therapists and attendants.
• Monitor treatment quality, guest satisfaction, and service consistency.
• Handle guest feedback and resolve concerns promptly.
• Assist in staff scheduling and attendance records.
• Monitor inventory, retail products, linen, and spa supplies.
• Promote spa treatments and wellness programs to meet revenue targets.
• Support monthly reporting, budgeting, and forecasting activities.
• Ensure hygiene, safety, and health regulations compliance.
• Collaborate with Front Office, Housekeeping, and Reservations teams to enhance guest experience.
• Develop and implement wellness initiatives and promotions.

Skills

Spa management

Leadership

Guest relations

Operations management

Staff training

Hospitality

English proficiency

Education

Diploma or bachelor’s in Hospitality Management

Tools

Microsoft Office

Spa management systems

Job description

Aman Hotels’ Amandari in Bali invites an Assistant Spa Manager to support the luxury spa operation, elevate guest experiences, and lead a high-performing team.

You will oversee daily spa activities, ensure treatment quality aligns with Aman standards, manage staff schedules, and contribute to budgeting, forecasting, and retail performance while delivering personalized service in a serene, high-end setting. Fluent English is essential, and experience in five-star hospitality is highly preferred.