Luxury Service Training Lead

Aman Hotels; Kecamatan Ubud; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Amandari, part of Aman Hotels in Bali, invites a Quality & Training Supervisor to shape training across resort operations, from guest services to safety and luxury standards. You will design programs, train new hires and ongoing staff, and integrate Food Safety Management System protocols into relevant training, including role-plays to showcase the luxury guest experience.

Based at the serene Balinese retreat near Ubud, you will partner with Human Resources to foster continuous learning,

Qualifications

• Responsible for managing and ensuring smooth operation of the HR Department.
• Maintain confidentiality of employee information at all times.
• Work with HR team to organize employee activities.
• Creative, outgoing with strong leadership and communication abilities.
• Minimum 2 years of experience in the same position.

Responsibilities

• Design and implement comprehensive training programs addressing hotel-specific needs.
• Prepare and conduct training for new hires and ongoing training for existing staff.
• Integrate Food Safety Management System protocols into relevant training.
• Organize and oversee realistic role-playing sessions reflecting service challenges.
• Foster a culture of continuous learning and development among staff.

Skills

Leadership

Communication

Training design

Staff development

Job description

Amandari, part of Aman Hotels in Bali, invites a Quality & Training Supervisor to shape training across resort operations, from guest services to safety and luxury standards. You will design programs, train new hires and ongoing staff, and integrate Food Safety Management System protocols into relevant training, including role-plays to showcase the luxury guest experience.

Based at the serene Balinese retreat near Ubud, you will partner with Human Resources to foster continuous learning,