Asisstant Spa Manager

Aman Group; Tangerang; Hybride; IDR 250 000 000 - 400 000 000; Plein temps

Résumé du poste

Aman Group seeks an Assistant Spa Manager for Amandari Spa in Bali, overseeing daily operations, guest experiences, and service quality. You will lead a multicultural spa team, coordinate treatments, and drive retail performance while upholding Aman luxury standards.

The role requires a hospitality/SPA management degree and at least 3 years in a supervisory spa role within luxury properties. Strong leadership and English proficiency are essential.

Qualifications

• Diploma or bachelor’s degree in hospitality management, Spa Management, Wellness Management, or related field.
• Minimum 3 years of supervisory experience in a luxury spa, wellness resort, or five-star hotel.
• Previous experience in a luxury hospitality environment is highly preferred.
• Strong leadership, interpersonal, and communication skills.
• Knowledge of spa treatments, wellness programs, and retail operations.
• Experience in scheduling, inventory management, and revenue tracking.

Responsabilités

• Oversee daily operations of the Spa and Wellness Centre.
• Ensure treatments and wellness experiences meet Aman standards.
• Lead, motivate, and develop spa therapists and attendants.
• Monitor treatment quality, guest satisfaction, and service consistency.
• Handle guest feedback and resolve concerns professionally.
• Assist in staff scheduling and attendance records.
• Monitor inventory levels, retail products, linen, and spa supplies.
• Promote spa treatments, wellness programs, and retail products to achieve revenue targets.
• Support monthly reporting, budgeting, and forecasting activities.
• Ensure compliance with hygiene, safety, and health regulations.
• Collaborate with Front Office, Housekeeping, and Reservations teams.

Connaissances

Spa leadership

Team leadership

Guest relations

Communication

English proficiency

Budgeting

Spa products & retail

Formation

Hospitality Management

Spa/Welness management

Outils

Spa management systems

Microsoft Office

Description du poste

Asisstant Spa Manager### Asisstant Spa ManagerApply: Amandari - Kecamatan Ubud, Indonesia: Full time: Posted Today: JR105701**Location Overview**Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart. Job Role The Assistant Spa Manager is responsible for supporting the overall operation of Amandari Spa, ensuring exceptional guest experiences through personalized wellness services, efficient daily operations, and strong team leadership. This role assists in managing spa therapists, treatment quality, retail performance, guest engagement, and administrative functions while upholding Amandari's luxury service standards and Aman brand values.Key Responsibilities* Assist in overseeing the daily operations of the Spa and Wellness Centre.* Ensure all treatments and wellness experiences are delivered in accordance with Amandari and Aman standards.* Lead, motivate, and develop spa therapists and attendants through training and coaching.* Monitor treatment quality, guest satisfaction, and service consistency.* Handle guest feedback and resolve concerns professionally and promptly.* Assist in preparing staff schedules and managing attendance records.* Monitor inventory levels, retail products, linen, and spa supplies.* Promote spa treatments, wellness programs, and retail products to achieve revenue targets.* Support monthly reporting, budgeting, and forecasting activities.* Ensure compliance with hygiene, safety, and health regulations.* Collaborate closely with Front Office, Housekeeping, and Reservations teams to enhance the guest experience.* Participate in the development and implementation of wellness initiatives and special promotions.### Qualifications* Diploma or bachelor's degree in hospitality management, Spa Management, Wellness Management, or a related field.* Minimum 3 years of experience in a supervisory position within a luxury spa, wellness resort, or five-star hotel.* Previous experience in a luxury hospitality environment is highly preferred.* Strong leadership, interpersonal, and communication skills.* Passion for wellness, guest care, and personalized service.* Excellent organizational and administrative abilities.* Knowledge of spa treatments, wellness programs, and retail operations.* Experience in scheduling, inventory management, and revenue tracking.* Ability to lead and inspire a multicultural team.* Good command of English, both written and spoken.* Proficient in Microsoft Office and spa management systems.* Familiarity with luxury guest expectations and personalized service standards.### Company OverviewSince its inception in 1988, Aman Group has strategically evolved, transitioning from a collection of intimate resorts into a pioneering force across the realms of hospitality, residences and experiences including Aman Essentials and Aman Interiors. We invite you to join us in our pursuit of unparalleled service. We believe that the environments and experiences we create can only be brought to life through our people: the heartfelt attention to detail, the welcoming smiles, and the love and passion for creating a sense of belonging. When you join Aman Group, you join a family.