Luxury Reservations Agent — 5-Star Hotel, Jakarta

Chuan Spa; Indonesia; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

The Langham, Jakarta is seeking a Reservation Agent to join its luxury hotel team. With a minimum of 2 years' experience in a 5-star property, you will manage guest inquiries, bookings, and OTA communications, ensuring meticulous service and accuracy.

Proficiency in MS Office, Opera or Shiji Cloud PMS, Outlook, and Channel Manager tools is required. Applicants should be highly organized, detail-oriented, and able to work independently or collaboratively within the front-office group.

Qualifications

• Minimum 2 years of experience as Reservation Agent in a 5-star hotel.
• Diploma in Hotel Management or related field preferred.
• Fluent in English, both written and spoken.
• Experience in MS Office, PMS systems such as Opera or Shiji Cloud and Outlook.
• Experience in handling OTAs Extranet, Channel Manager, and guest correspondence.
• Highly organized, detail-oriented, and able to multitask.
• Able to work independently and collaborate effectively in a team.

Skills

Reservation experience

Fluent English

MS Office

Opera PMS

Shiji Cloud

Outlook

OTAs Extranet

Channel Manager

Guest correspondence

Highly organized

Detail oriented

Multitask

Team collaboration

Education

Diploma in Hotel Management or related field

Tools

Opera PMS

Shiji Cloud

Outlook

Job description

The Langham, Jakarta is seeking a Reservation Agent to join its luxury hotel team. With a minimum of 2 years' experience in a 5-star property, you will manage guest inquiries, bookings, and OTA communications, ensuring meticulous service and accuracy.

Proficiency in MS Office, Opera or Shiji Cloud PMS, Outlook, and Channel Manager tools is required. Applicants should be highly organized, detail-oriented, and able to work independently or collaboratively within the front-office group.