Reservations Agent - Luxury Hotel | Flexible Hours & Perks

Mandarin Oriental; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

MOstay program

Health Insurance

Learning & Development

Retirement plans

Duty meals

Job summary

Mandarin Oriental Jakarta is seeking a Reservation Agent to join our Reservation team. Based at Mandarin Oriental Jakarta, the Reservation Agent records and processes all room reservations made by phone, emails, other booking platforms, and online chats with accuracy and efficiency.

The ideal candidate will have strong customer service and communication skills, fluent in Bahasa Indonesia and English, and be able to work flexible hours including evenings, weekends, and holidays.

Qualifications

• Minimum one-year experience in a similar role, preferably in a luxury hotel.
• Strong knowledge of room types, rates, and hotel offerings.
• Excellent customer-service and communication skills.
• Fluent in Bahasa Indonesia and English; third language is a plus.

Responsibilities

• Handle guest communications via phone, email, and chats professionally.
• Verify reservation details and ensure confirmations within 24 hours.
• Input and manage reservations in the PMS accurately.
• Coordinate with Sales, Housekeeping, Front Desk for smooth operations.
• Upsell hotel services and manage group reservations.
• Prepare reservations related reports (Cancellation & No Shows).

Skills

Customer service

Communication

Organization

Bilingual (ID/EN)

Flexible hours

Time management

Education

High School Diploma or equivalent

Hospitality degree an advantage

On-the-job training acceptable

Tools

PMS system

MS Office

Job description

Mandarin Oriental Jakarta is seeking a Reservation Agent to join our Reservation team. Based at Mandarin Oriental Jakarta, the Reservation Agent records and processes all room reservations made by phone, emails, other booking platforms, and online chats with accuracy and efficiency.

The ideal candidate will have strong customer service and communication skills, fluent in Bahasa Indonesia and English, and be able to work flexible hours including evenings, weekends, and holidays.