Luxury Hotel Reservations Specialist

Pt Bhumi Prama Arjasa; Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Mandarin Oriental Jakarta is seeking a Reservation Agent to join our Reservations team. You will record and process room reservations via phone, email, and chat, ensuring accuracy and timely confirmations.

The role requires excellent customer service, strong organizational skills, and bilingual Indonesian-English abilities, with flexible hours including evenings, weekends, and holidays. Training and opportunities for growth are provided.

Qualifications

• Minimum 1 year in a similar role, ideally in a luxury resort or hotel.
• Excellent customer service, communication, and organization skills.
• Strong bilingual skills in Indonesian and English; third language is a plus.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Handle guest communications (phone, emails, chats) professionally, identifying needs and offering options.
• Verify reservation details and send confirmations within 24 hours.
• Demonstrate knowledge of room types, rates, and hotel offerings; perform admin duties per SOPs.
• Input and manage reservations in the PMS system.
• Coordinate with Sales, Housekeeping, Front Desk to ensure smooth operations.
• Manage group reservations.
• Prepare reservation-related reports (Cancellations & No Shows).
• Upsell hotel services including restaurant reservations and Spa.
• Manage time effectively.

Skills

Customer service

Communication

Organization

Bilingual Indonesian-English

Flexible hours

Education

High School Diploma or equivalent

Hospitality/related degree (advantage)

Reservations/customer service/travel systems cert (substitute)

Tools

Microsoft Office

PMS systems

Job description

Mandarin Oriental Jakarta is seeking a Reservation Agent to join our Reservations team. You will record and process room reservations via phone, email, and chat, ensuring accuracy and timely confirmations.

The role requires excellent customer service, strong organizational skills, and bilingual Indonesian-English abilities, with flexible hours including evenings, weekends, and holidays. Training and opportunities for growth are provided.