Reservations Agent - The Langham, Jakarta

Chuan Spa; Indonesia; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

The Langham, Jakarta is seeking a Reservation Agent to join its luxury hotel team. With a minimum of 2 years' experience in a 5-star property, you will manage guest inquiries, bookings, and OTA communications, ensuring meticulous service and accuracy.

Proficiency in MS Office, Opera or Shiji Cloud PMS, Outlook, and Channel Manager tools is required. Applicants should be highly organized, detail-oriented, and able to work independently or collaboratively within the front-office group.

Qualifications

• Minimum 2 years of experience as Reservation Agent in a 5-star hotel.
• Diploma in Hotel Management or related field preferred.
• Fluent in English, both written and spoken.
• Experience in MS Office, PMS systems such as Opera or Shiji Cloud and Outlook.
• Experience in handling OTAs Extranet, Channel Manager, and guest correspondence.
• Highly organized, detail-oriented, and able to multitask.
• Able to work independently and collaborate effectively in a team.

Skills

Reservation experience

Fluent English

MS Office

Opera PMS

Shiji Cloud

Outlook

OTAs Extranet

Channel Manager

Guest correspondence

Highly organized

Detail oriented

Multitask

Team collaboration

Education

Diploma in Hotel Management or related field

Tools

Opera PMS

Shiji Cloud

Outlook

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Elevating luxury within South East Asia, The Langham, Jakarta is the quintessential luxury hotel and lifestyle destination. Combining glamour with urban sophistication- 223 guest rooms and suites and one 336 square meter Presidential suite all cleverly combine British charm with modern amenities designed to relax, inspire and surprise. Five world class dining venues, the signature Chuan Spa and opulent meeting and event spaces bring together the ultimate location for social and business occasions in alignment with the culture and values of Langham Hospitality Group.

The Langham, Jakarta is looking for top qualified recruits!

• Minimum 2 years of experience as Reservation Agent in a 5-star hotel Diploma in Hotel Management or related field preferred
• Fluent in English, both written and spoken, with excellent communication skills
• Experienced in MS Office, PMS systems such as Opera or Shiji Cloud and Outlook
• Experienced in handling OTAs Extranet, Channel Manager, and guest correspondence
• Highly organized, detail-oriented, and able to multitask
• Able to work independently and collaborate effectively in a team

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/jakarta/