Reservations Specialist – Luxury Hotel, Jakarta

Mitracomm Ekasarana; Jawa Barat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Marriott International is seeking a Reservations Agent for the Jakarta Marriott Hotel Gelora in Jakarta. The role involves handling reservations by phone/fax/mail, identifying guest needs, and confirming room types and rates to maximize revenue.

You will input data into the reservation system, communicate policies clearly, and document special requests while maintaining professional guest relations and confidentiality.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate.
• Follow proper escalation procedures when addressing guest concerns.

Education

High school diploma or G.E.D. equivalent

Job description

Marriott International is seeking a Reservations Agent for the Jakarta Marriott Hotel Gelora in Jakarta. The role involves handling reservations by phone/fax/mail, identifying guest needs, and confirming room types and rates to maximize revenue.

You will input data into the reservation system, communicate policies clearly, and document special requests while maintaining professional guest relations and confidentiality.