Reservations Agent - The Langham, Jakarta

Chuan Spa; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

The Langham, Jakarta is seeking a Reservation Agent with at least 2 years of experience in a 5-star hotel. The role requires fluency in English, strong communication, and excellent organizational skills. Proficiency in MS Office, Opera or Shiji Cloud PMS, Outlook, and OTA management is essential.

You will manage guest inquiries, drive bookings, and maintain premium service standards. Ideal candidates are detail-oriented, able to multitask, and capable of working both independently and in a team,

Qualifications

• Minimum 2 years of experience as Reservation Agent in a 5-star hotel
• Diploma in Hotel Management or related field preferred
• Fluent in English with excellent communication skills
• Experience with MS Office, PMS systems such as Opera or Shiji Cloud and Outlook
• Experience handling OTAs Extranet, Channel Manager, and guest correspondence
• Highly organized, detail-oriented and able to multitask
• Able to work independently and collaborate effectively in a team

Skills

English fluency

Communication skills

Organized

Detail oriented

Independent & team player

Multitasking

Guest service mindset

Education

Diploma in Hotel Management or related field

Tools

MS Office

Opera PMS

Shiji Cloud

Outlook

OTAs Extranet

Channel Manager

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Elevating luxury within South East Asia, The Langham, Jakarta is the quintessential luxury hotel and lifestyle destination. Combining glamour with urban sophistication- 223 guest rooms and suites and one 336 square meter Presidential suite all cleverly combine British charm with modern amenities designed to relax, inspire and surprise. Five world class dining venues, the signature Chuan Spa and opulent meeting and event spaces bring together the ultimate location for social and business occasions in alignment with the culture and values of Langham Hospitality Group.

The Langham, Jakarta is looking for top qualified recruits!

• Minimum 2 years of experience as Reservation Agent in a 5-star hotel Diploma in Hotel Management or related field preferred
• Fluent in English, both written and spoken, with excellent communication skills
• Experienced in MS Office, PMS systems such as Opera or Shiji Cloud and Outlook
• Experienced in handling OTAs Extranet, Channel Manager, and guest correspondence
• Highly organized, detail-oriented, and able to multitask
• Able to work independently and collaborate effectively in a team

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/jakarta/