Administrativo — con detalles personales

Alila Hotels; Provinsi Bali; Presencial; IDR 200.880.000 - 334.800.000; Jornada completa

Descripción de la vacante

Alila Seminyak in Bali seeks a Duty Manager to lead daily operations, ensure exceptional guest service, and safeguard a secure, luxurious environment across front desk, housekeeping, and F&B.

You will supervise staff during shifts, train newcomers, coordinate tasks, address guest concerns, and uphold brand standards while adapting to flexible hours, nights and weekends.

Formación

• Strong leadership and communication skills.
• Fluent in Bahasa Indonesia and English (spoken and written).
• Experience in 5-star luxury hotels or luxury resorts.
• Knowledge of hotel operations and industry trends.
• Ability to work flexible hours, including nights and weekends.

Responsabilidades

• Ensure a high level of customer satisfaction by addressing guest concerns and resolving issues promptly.
• Oversee the check-in and check-out process, ensuring efficiency and accuracy.
• Handle VIP guests and special requests.
• Supervise and coordinate the activities of hotel staff during the shift.
• Assign tasks and responsibilities to staff members.
• Provide training and guidance to new and existing staff.
• Monitor and ensure the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage.
• Participate in inventory management and control.
• Ensure adherence to brand standards and quality benchmarks.
• Implement and uphold the hotel's policies and procedures.
• Conduct regular inspections to maintain cleanliness and quality standards.

Conocimientos

Leadership

Communication

Problem solving

Luxury hotel experience

Operations knowledge

Flexible hours

B English language

Descripción del empleo

Organization- Alila Seminyak

Resumen

As Duty Manager, you are responsible for general management and security issues within the hotel.The This includes ensuring exceptional guest service, managing staff, and maintaining a secure and comfortable environment for guests and employees. throughout your duty you wear many hats including information provider, problem solver, public relations manager, sales manager and diplomat, always maintaining a professional, efficient and professional manner.

• Ensure a high level of customer satisfaction by addressing guest concerns and resolving issues promptly.
• Oversee the check-in and check-out process, ensuring efficiency and accuracy.
• Handle VIP guests and special requests.
• Supervise and coordinate the activities of hotel staff during the shift.
• Assign tasks and responsibilities to staff members.
• Provide training and guidance to new and existing staff.
• Monitor and ensure the smooth operation of all hotel departments, including front desk, housekeeping, and food and beverage.
• Participate in inventory management and control.
• Ensure adherence to brand standards and quality benchmarks.
• Implement and uphold the hotel's policies and procedures.
• Conduct regular inspections to maintain cleanliness and quality standards.

Calificaciones

The successful candidate will meet the following criteria,

• Strong leadership and communication skills.
• Excellent problem-solving abilities.
• Relevant experience in 5star luxury hotels or luxury resorts
• Knowledge of hotel operations and industry trends.
• Ability to work flexible hours, including nights and weekends.
• Confident and enjoys the challenge of delivering consistent standards of service.
• Fluent in Bahasa Indonesia and English (spoken and written)