Duty Manager - Six Senses Bali

SX - Bali (DPSUB); Pecatu; On-site; IDR 814,332,000 - 1,176,258,000; Full time

Job summary

Six Senses Bali is seeking a Duty Manager to lead the Front Office operations in delivering exceptional guest experiences aligned with the brand's standards.

The role requires knowledge of hotel facilities, reservations policies, and collaboration with Guest Services, Reservations, Housekeeping and F&B to ensure seamless arrivals and departures, while enforcing procedures and fostering cost-conscious service delivery.

Qualifications

• Bachelor's degree in Hotel Management, Business Administration, or a related field with supervisory/front office experience.
• More than three years of experience in a similar hotel operational role is preferred.

Responsibilities

• Have thorough knowledge of all hotel facilities and services, including room types, locations, rates and package benefits.
• Understand policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities based on reservations and set room rates.
• Oversee guest history/profile system with Reservations Manager.
• Support the Resort Manager and focus on rejuvenation of the room experience.
• Coordinate with Guest Services, Reservations, Housekeeping and F&B for smooth guest arrivals.
• Ensure all policies, procedures and best practices are in place and enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property with legal, financial, safety, and budget controls.

Skills

Front office experience

Supervisory experience

Education

Bachelor's degree in Hotel Management or related field

Job description

Duty Manager

As Duty Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.

Sustainability, Wellness, and out-of-the-ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Duties and Responsibilities

As Duty Manager, I will assume full responsibility for the efficient operation of theFront Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledgeof all facilities and services offered by the hotel, includingtype of rooms available as well as their location and layout,selling status, rates, and benefits of all package plans,credit policy of the hotel,and reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilitiesbased onreservations. determine room rates based on the selling tactics of theresort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Resort Managerand focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest needs are determined/metand oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, and best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistently with all legal, statutory, and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed, and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Duty Manager, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including the following:

• Possess a Bachelor's degree in Hotel Management, Business Administration, or a related field plus two years of front office/guest services experience, including supervisory experience, or an equivalent combination of education and experience. More than three years of experience in a similar hotel operational role, preferred. Insert visa/work permit requirements
• Indonesian Citizen

The above is intended to provide an overview of the role and responsibilities of a Duty Manager at Six Senses Bali. It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.