Luxury Day Spa GM: Pre-Opening & Operations Lead

Bali Jobs Recruitment; Kuta Selatan; On-site; IDR 2,500,000,000 - 5,000,000,000; Full time

Job summary

Our client in Bali’s Canggu, a luxury day spa opening mid-2027, seeks an experienced General Manager to lead pre-opening and launch, build a high-performance team, and drive guest experiences and financial success. You will oversee day-to-day operations, budget accountability, and brand standards in alignment with founders’ vision.

You will manage procurement, SOPs, staffing, and vendor partnerships, delivering a seamless transition from pre-opening to full commercial operation while maintaining

Qualifications

• Minimum of 10 years in luxury hospitality operations with at least 3 years in senior leadership (Operations Manager or Director).
• Experience in wellness boutique resorts, destination wellness retreats, or luxury day spas is required.
• Pre-opening or major property relaunch experience strongly preferred.
• Operational knowledge across guest relations, spa operations, housekeeping, and facilities engineering.
• Profound understanding of hotel/spa accounting (P&L, labour costs, procurement, yield, booking pace).
• High emotional intelligence with the ability to lead diverse teams and report to owners with data-driven updates.
• Fluency in English; working proficiency in Bahasa Indonesia; Bali/Indonesia experience required.

Responsibilities

• Own and execute the pre-opening critical path from site handover to soft launch and full operation.
• Lead procurement (OS&E/FF&E), inventory setup, vendor contracting; implement spa booking engines and POS.
• Develop and implement SOPs, service flows, and quality-audit checklists.
• Coordinate with project managers during fit-out, conduct snagging and ensure smooth handover.
• Design operational dry runs and trials to stress-test workflows before opening.
• Recruit, onboard, and mentor department heads, supervisors, therapists, and frontline staff.
• Set workforce rosters, KPIs, and accountability metrics; cultivate guest-centric culture.
• Maintain visible leadership, model five-star standards, and lead immediate service recovery.
• Formulate and manage annual operating budgets, rolling forecasts, and P&L performance.
• Analyze RevPATR, therapist utilization, average ticket size, and gross margins; adjust for yield.
• Partner with founders/marketing to design launch initiatives and local luxury partnerships.
• Drive top-line revenue and recurring guest acquisition while protecting brand equity.
• Oversee housekeeping, sanitation, and hygiene; coordinate maintenance with engineering.
• Ensure regulatory compliance with local licensing, FLS, OH&S, and certifications.

Skills

Lux hospitality leadership

Pre-opening expertise

P&L and budgeting

English fluency

Indonesia/Bali experience

Team building

Vendor management

Job description

Our client in Bali’s Canggu, a luxury day spa opening mid-2027, seeks an experienced General Manager to lead pre-opening and launch, build a high-performance team, and drive guest experiences and financial success. You will oversee day-to-day operations, budget accountability, and brand standards in alignment with founders’ vision.

You will manage procurement, SOPs, staffing, and vendor partnerships, delivering a seamless transition from pre-opening to full commercial operation while maintaining