General Manager (Luxury Day Spa)

Bali Jobs Recruitment; Kuta; On-site; IDR 1,642,636,000 - 2,372,696,000; Full time

Job summary

Bali Jobs Recruitment represents a prestigious luxury day spa in Canggu Bali preparing for a mid-2027 opening. The General Manager will lead pre-opening and launch, build a high‑performing team, and deliver outstanding guest experiences across spa, wellness, and hospitality.

The role requires 10+ years in luxury hospitality operations, 3+ years in a senior leadership role, and pre-opening or major relaunch experience. English fluency is essential; Indonesian nationals preferred.

Qualifications

• Minimum of 10 years in luxury hospitality operations.
• At least 3 years in a senior leadership role.
• Pre-opening or major relaunch experience preferred.
• Comprehensive multi‑function operations knowledge.
• Strong hotel/spa accounting, P&L, and procurement skills.
• High emotional intelligence and leadership ability.
• Fluent in English; Indonesian language skills advantageous.

Responsibilities

• Own and execute the pre-opening critical path and milestones.
• Lead procurement, inventory setup, and vendor contracting.
• Develop SOPs, service flows, and quality checklists.
• Coordinate with project managers during fit-out and snagging.
• Design operational dry runs and stress-test workflows.
• Recruit, onboard, and mentor department heads and staff.
• Set rosters, KPIs, and accountability metrics for teams.
• Maintain hands-on leadership on the floor and guest recovery.
• Formulate budgets, forecasts, and P&L oversight.
• Monitor metrics like RevPATR, utilization, and margins.
• Partner on launch campaigns, direct bookings, and partnerships.
• Drive top-line growth while protecting brand equity.

Skills

Leadership

P&L management

Forecasting

Vendor management

Operational excellence

Guest experience

Team development

Job description

Our client is an exciting new luxury day spa in Canggu Bali, scheduled to open in mid-2027, blending authentic Indonesian wellness traditions with exceptional hospitality. The experience will encompass spa treatments, thermal bathing and relaxation, beauty and grooming services, recovery and pool facilities, and an elegant tea-room concept.

They are seeking an experienced General Manager to lead the pre-opening and operational launch of the brand. This role will be responsible for building and developing a high-performing team, delivering outstanding guest experiences, overseeing day-to-day operations, and driving financial performance, including full accountability for budgets, profitability, and overall business success in line with the vision set by the founders.

Requirements

• Minimum of 10 years in luxury hospitality operations, including at least 3 years in a senior leadership capacity (Operations Manager or Director of Wellness or Head of Wellness).
• Prior experience within wellness boutique resorts, destination wellness retreats, or luxury day spas is required.
• Pre-opening or major property re-launch experience is strongly preferred.
• Comprehensive operational knowledge across multidisciplinary functions, including guest relations, spa and therapy operations, housekeeping, and facilities engineering.
• Deep competency in hotel/spa accounting principles (operating P&L, labour cost optimisation, procurement control, yield/capacity management, and booking pace analysis).
• High emotional intelligence with the ability to lead diverse operational teams and report transparently to owners, providing prompt risk assessments, clear updates, and data-backed solutions.
• Professional fluency in English; working proficiency in Bahasa Indonesia and prior operational experience within Bali or wider Indonesia is required.
• Open to Indonesian nationals only.

Our client is an exciting new luxury day spa in Canggu Bali, scheduled to open in mid-2027, blending authentic Indonesian wellness traditions with exceptional hospitality. The experience will encompass spa treatments, thermal bathing and relaxation, beauty and grooming services, recovery and pool facilities, and an elegant tea-room concept.

They are seeking an experienced General Manager to lead the pre-opening and operational launch of the brand. This role will be responsible for building and developing a high-performing team, delivering outstanding guest experiences, overseeing day-to-day operations, and driving financial performance, including full accountability for budgets, profitability, and overall business success in line with the vision set by the founders.

Requirements

• Minimum of 10 years in luxury hospitality operations, including at least 3 years in a senior leadership capacity (Operations Manager or Director of Wellness or Head of Wellness).
• Prior experience within wellness boutique resorts, destination wellness retreats, or luxury day spas is required.
• Pre-opening or major property re-launch experience is strongly preferred.
• Comprehensive operational knowledge across multidisciplinary functions, including guest relations, spa and therapy operations, housekeeping, and facilities engineering.
• Deep competency in hotel/spa accounting principles (operating P&L, labour cost optimisation, procurement control, yield/capacity management, and booking pace analysis).
• High emotional intelligence with the ability to lead diverse operational teams and report transparently to owners, providing prompt risk assessments, clear updates, and data-backed solutions.
• Professional fluency in English; working proficiency in Bahasa Indonesia and prior operational experience within Bali or wider Indonesia is required.
• Open to Indonesian nationals only.

Key Responsibilities

• Own and execute the pre-opening critical path, driving all operational milestones from site handover through soft launch and full commercial operation.
  
• Lead operational procurement (OS&E/FF&E), inventory setup, and vendor contracting; implement spa booking engines, Point of Sale (POS), and merchant payment gateways.
  
• Develop, formalize, and implement departmental Standard Operating Procedures (SOPs), service flows,and quality-audit checklists.
  
• Liaise closely with project managers and contractors during the fit‑out phase, conducting snagging audits, ensuring smooth facility handover, and proactively escalating site delays.
  
• Design and execute operational dry runs, simulations, and trial services to stress‑test workflows prior to public opening.
• Recruit, onboard, and mentor department heads, supervisors, therapists, and frontline operational personnel.
  
• Establish workforce rosters, performance KPIs, and accountability metrics, cultivating a disciplined,collaborative, and guest‑centric culture.
  
• Maintain a visible and hands‑on presence on the floor, actively hosting guests, modeling five‑star hospitality standards, and leading immediate service recovery for guest concerns.
• Formulate and manage the annual operational budget, rolling forecasts, and P&L performance, exercising strict oversight over payroll ratios, procurement costs, inventory holding, and petty cash/cash flow.
  
• Analyze operational metrics—including treatment room RevPATR (Revenue Per Available Treatment Room), therapist utilization rates, average ticket size, and gross margins—implementing corrective actions to optimize capacity and yield.
  
• Partner with the founders and marketing agencies to design launch initiatives, direct‑booking conversion tactics, community engagement, and local B2B luxury partnerships.
  
• Drive sustainable top‑line revenue and recurring guest acquisition while defending brand equity and strictly avoiding margin‑eroding discounting strategies.
• Supervise housekeeping, sanitation, and hygiene protocols to preserve pristine guest‑facing suites, back‑of‑house areas, and wellness facilities.
  
• Oversee preventative and corrective plant maintenance programs in coordination with engineering personnel and external equipment vendors.
  
• Ensure comprehensive regulatory compliance across local licensing, fire and life safety (FLS),occupational health, and wellness industry certifications in coordination with legal advisors.
  
• Maintain clear administrative boundaries with medical/clinical specialists, respecting professional clinical autonomy while integrating clinical wellness workflows into overall operations.