General Manager (Luxury Day Spa)

Bali Jobs Recruitment; Kuta Selatan; On-site; IDR 2,500,000,000 - 5,000,000,000; Full time

Job summary

Our client in Bali’s Canggu, a luxury day spa opening mid-2027, seeks an experienced General Manager to lead pre-opening and launch, build a high-performance team, and drive guest experiences and financial success. You will oversee day-to-day operations, budget accountability, and brand standards in alignment with founders’ vision.

You will manage procurement, SOPs, staffing, and vendor partnerships, delivering a seamless transition from pre-opening to full commercial operation while maintaining

Qualifications

• Minimum of 10 years in luxury hospitality operations with at least 3 years in senior leadership (Operations Manager or Director).
• Experience in wellness boutique resorts, destination wellness retreats, or luxury day spas is required.
• Pre-opening or major property relaunch experience strongly preferred.
• Operational knowledge across guest relations, spa operations, housekeeping, and facilities engineering.
• Profound understanding of hotel/spa accounting (P&L, labour costs, procurement, yield, booking pace).
• High emotional intelligence with the ability to lead diverse teams and report to owners with data-driven updates.
• Fluency in English; working proficiency in Bahasa Indonesia; Bali/Indonesia experience required.

Responsibilities

• Own and execute the pre-opening critical path from site handover to soft launch and full operation.
• Lead procurement (OS&E/FF&E), inventory setup, vendor contracting; implement spa booking engines and POS.
• Develop and implement SOPs, service flows, and quality-audit checklists.
• Coordinate with project managers during fit-out, conduct snagging and ensure smooth handover.
• Design operational dry runs and trials to stress-test workflows before opening.
• Recruit, onboard, and mentor department heads, supervisors, therapists, and frontline staff.
• Set workforce rosters, KPIs, and accountability metrics; cultivate guest-centric culture.
• Maintain visible leadership, model five-star standards, and lead immediate service recovery.
• Formulate and manage annual operating budgets, rolling forecasts, and P&L performance.
• Analyze RevPATR, therapist utilization, average ticket size, and gross margins; adjust for yield.
• Partner with founders/marketing to design launch initiatives and local luxury partnerships.
• Drive top-line revenue and recurring guest acquisition while protecting brand equity.
• Oversee housekeeping, sanitation, and hygiene; coordinate maintenance with engineering.
• Ensure regulatory compliance with local licensing, FLS, OH&S, and certifications.

Skills

Lux hospitality leadership

Pre-opening expertise

P&L and budgeting

English fluency

Indonesia/Bali experience

Team building

Vendor management

Job description

Our client is an exciting new luxury day spa in Canggu Bali, scheduled to open in mid-2027, blending authentic Indonesian wellness traditions with exceptional hospitality. The experience will encompass spa treatments, thermal bathing and relaxation, beauty and grooming services, recovery and pool facilities, and an elegant tea-room concept.

They are seeking an experienced General Manager to lead the pre-opening and operational launch of the brand. This role will be responsible for building and developing a high-performing team, delivering outstanding guest experiences, overseeing day-to-day operations, and driving financial performance, including full accountability for budgets, profitability, and overall business success in line with the vision set by the founders.

Requirements

• Minimum of 10 years in luxury hospitality operations, including at least 3 years in a senior leadership capacity (Operations Manager or Director of Wellness or Head of Wellness).
• Prior experience within wellness boutique resorts, destination wellness retreats, or luxury day spas is required.
• Pre-opening or major property re-launch experience is strongly preferred.
• Comprehensive operational knowledge across multidisciplinary functions, including guest relations, spa and therapy operations, housekeeping, and facilities engineering.
• Deep competency in hotel/spa accounting principles (operating P&L, labour cost optimisation, procurement control, yield/capacity management, and booking pace analysis).
• High emotional intelligence with the ability to lead diverse operational teams and report transparently to owners, providing prompt risk assessments, clear updates, and data-backed solutions.
• Professional fluency in English; working proficiency in Bahasa Indonesia and prior operational experience within Bali or wider Indonesia is required.
• Open to Indonesian nationals only.

Key Responsibilities

• Own and execute the pre-opening critical path, driving all operational milestones from site handover through soft launch and full commercial operation.
  
• Lead operational procurement (OS&E/FF&E), inventory setup, and vendor contracting; implement spa booking engines, Point of Sale (POS), and merchant payment gateways.
  
• Develop, formalize, and implement departmental Standard Operating Procedures (SOPs), service flows,and quality-audit checklists.
  
• Liaise closely with project managers and contractors during the fit-out phase, conducting snagging audits,ensuring smooth facility handover, and proactively escalating site delays.
  
• Design and execute operational dry runs, simulations, and trial services to stress-test workflows prior to public opening.
• Recruit, onboard, and mentor department heads, supervisors, therapists, and frontline operational personnel.
  
• Establish workforce rosters, performance KPIs, and accountability metrics, cultivating a disciplined,collaborative, and guest-centric culture.
  
• Maintain a visible and hands-on presence on the floor, actively hosting guests, modeling five-star hospitality standards, and leading immediate service recovery for guest concerns.
• Formulate and manage the annual operational budget, rolling forecasts, and P&L performance, exercising strict oversight over payroll ratios, procurement costs, inventory holding, and petty cash/cash flow.
  
• Analyze operational metrics—including treatment room RevPATR (Revenue Per Available Treatment Room), therapist utilization rates, average ticket size, and gross margins—implementing corrective actions to optimize capacity and yield.
  
• Partner with the founders and marketing agencies to design launch initiatives, direct-booking conversion tactics, community engagement, and local B2B luxury partnerships.
  
• Drive sustainable top-line revenue and recurring guest acquisition while defending brand equity and strictly avoiding margin-eroding discounting strategies.
• Supervise housekeeping, sanitation, and hygiene protocols to preserve pristine guest-facing suites, back-of-house areas, and wellness facilities.
  
• Oversee preventative and corrective plant maintenance programs in coordination with engineering personnel and external equipment vendors.
  
• Ensure comprehensive regulatory compliance across local licensing, fire and life safety (FLS),occupational health, and wellness industry certifications in coordination with legal advisors.
  
• Maintain clear administrative boundaries with medical/clinical specialists, respecting professional clinical autonomy while integrating clinical wellness workflows into overall operations.