Luxury Administrative Specialist & Guest Services

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 60,000,000 - 85,000,000; Full time

Job summary

The Ritz-Carlton Jakarta, Mega Kuningan, is seeking an Administrative professional to enter and retrieve information from computer databases, update reservations and guest files, and support daily front-office operations.

This role requires handling mail, preparing memos and reports, maintaining filing systems, and coordinating with team members while upholding the Ritz-Carlton Gold Standards and superior guest service.

Responsibilities

• Enter and retrieve information in computer databases to update records, files, reservations, and answer inquiries from guests.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Job description

The Ritz-Carlton Jakarta, Mega Kuningan, is seeking an Administrative professional to enter and retrieve information from computer databases, update reservations and guest files, and support daily front-office operations.

This role requires handling mail, preparing memos and reports, maintaining filing systems, and coordinating with team members while upholding the Ritz-Carlton Gold Standards and superior guest service.