Mandarin-Speaking Guest Experience Pro

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; On-site; IDR 72,000,000 - 110,000,000; Full time

Job summary

The Ritz-Carlton Jakarta, Mega Kuningan is seeking a Guest Experience Expert to ensure memorable stays for guests. You will be empowered to assist guests across services, guiding them through their visit with proactive, personalized service and a hands-on approach to daily tasks.

You will contribute to creating a safe, confidential, and professional environment, while upholding quality standards. Join a world-class team at a renowned luxury brand, with opportunities to engage guests, coordinate

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist guests with check-in and check-out, ensuring accuracy and friendliness.
• Address guest requests promptly and courteously to enhance stay experience.
• Prepare and submit reports, logs, and daily summaries as required.
• Uphold The Ritz-Carlton Gold Standards and maintain professional appearance and conduct.

Education

High school diploma or GED

Job description

The Ritz-Carlton Jakarta, Mega Kuningan is seeking a Guest Experience Expert to ensure memorable stays for guests. You will be empowered to assist guests across services, guiding them through their visit with proactive, personalized service and a hands-on approach to daily tasks.

You will contribute to creating a safe, confidential, and professional environment, while upholding quality standards. Join a world-class team at a renowned luxury brand, with opportunities to engage guests, coordinate