Guest Experience Specialist - Luxury Service

The Ritz-Carlton Hotel Company, L.L.C.; Jakarta Pusat; Vor Ort; IDR 36.000.000 - 60.000.000; Vollzeit

Zusammenfassung

The Ritz-Carlton Hotel Company, L.L.C. in Jakarta is seeking a Guest Experience Expert to deliver a memorable guest journey from check-in to check-out. You will be empowered to take initiative, handle a range of guest requests, complete reports, and share local highlights to enrich the stay.

This non-management, full-time role requires professionalism, a high school diploma or GED, and dedication to maintaining The Ritz-Carlton Gold Standards in every interaction with guests and colleagues.

Qualifikationen

• Customer service oriented and guest-focused.
• Ability to communicate clearly with guests and team members.
• Able to move around and stand for extended periods.

Aufgaben

• Assist guests with arrival, check-in, and requests to enhance stay experience.
• Process operational tasks, prepare reports, and support daily hotel operations.
• Share highlights of local area with guests and provide personalized recommendations.
• Uphold The Ritz-Carlton Gold Standards and maintain professional appearance and conduct.

Kenntnisse

Guest service

Communication

Multitasking

Ausbildung

High school diploma or GED equivalent

Jobbeschreibung

The Ritz-Carlton Hotel Company, L.L.C. in Jakarta is seeking a Guest Experience Expert to deliver a memorable guest journey from check-in to check-out. You will be empowered to take initiative, handle a range of guest requests, complete reports, and share local highlights to enrich the stay.

This non-management, full-time role requires professionalism, a high school diploma or GED, and dedication to maintaining The Ritz-Carlton Gold Standards in every interaction with guests and colleagues.