Lux Residence Host Supervisor

AMAN Group Sarl; Bangkok; On-site; IDR 360,582,000 - 600,969,000; Full time

Job summary

Aman Nai Lert in Bangkok seeks a Residence Host Supervisor to lead the Residence Host team, ensuring seamless day-to-day operations and personalized, anticipatory service for homeowners, residents, and guests.

You will supervise shifts, coach staff, manage reservations and move-in/out readiness, and uphold Aman’s privacy and service standards while collaborating with other departments to deliver outstanding luxury living.

Responsibilities

• Supervise the daily operations and shift activities of the Residence Host team.
• Conduct daily briefings, handovers, and task allocations to ensure service continuity.
• Train, coach, and mentor Residence Hosts in Aman service standards.
• Monitor team performance and provide ongoing feedback to support continuous improvement.
• Oversee move-in and move-out processes, ensuring residences are properly prepared and all required documentation and amenities are completed.
• Anticipate resident needs and proactively provide personalized service solutions.

Job description

Aman Nai Lert in Bangkok seeks a Residence Host Supervisor to lead the Residence Host team, ensuring seamless day-to-day operations and personalized, anticipatory service for homeowners, residents, and guests.

You will supervise shifts, coach staff, manage reservations and move-in/out readiness, and uphold Aman’s privacy and service standards while collaborating with other departments to deliver outstanding luxury living.