Reservations & Service Centre Agent (Night) - Aman Nai Lert Bangkok

AMAN Group Sarl; Bangkok; On-site; IDR 129,241,000 - 226,171,000; Full time

Job summary

Aman Nai Lert in Bangkok is seeking a Reservations Agent to handle inquiries, assist with room and F&B bookings, and provide accurate information on rates and availability.

The role requires strong English communication, attention to detail, and the ability to coordinate with housekeeping and front desk to ensure seamless check-ins and check-outs. Flexibility to work various shifts is preferred.

Qualifications

• Excellent English communication and interpersonal skills.
• Strong attention to detail and ability to accurately enter data into reservation systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online channels.
• Assist guests with room, F&B reservations and room service orders.
• Provide information on room types, outlets, rates, and availability.
• Process reservation requests accurately in the hotel's reservation system.
• Respond promptly to guest inquiries and special requests.
• Coordinate with housekeeping and front desk for smooth check-ins/outs.
• Upsell hotel amenities, packages, and special offers to maximize revenue.
• Maintain up-to-date knowledge of facilities, services, and local attractions.

Skills

Excellent English communication

Interpersonal skills

Attention to detail

Data entry accuracy

Job description

Location OverviewJoin our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand’s revered Nai Lert family.R esponsibilities and Duties :Handle incoming reservation inquiries via phone, email, and online channels in a courteous and professional manner.Assist guests with booking room, F&B reservations & room service order taking, including providing information on room types & outlets, rates, and availability.Process reservation requests accurately and efficiently in the hotel's reservation system.Respond promptly to guest inquiries, special requests, and concerns, and provide appropriate solutions or recommendations.Coordinate with other departments within the hotel, such as housekeeping and front desk, to ensure smooth check-ins and check-outs for guests.Upsell hotel amenities, packages, and special offers to maximize revenue and enhance the guest experience.Maintain up-to-date knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.Handle any reservation modifications, cancellations, or special requests according to hotel policies and procedures.Assist with administrative tasks related to reservations, such as filing, data entry, and generating reports.Collaborate with the reservations manager and other team members to continuously improve reservation processes and guest satisfaction.In the absence of an operator (call center) team members, handle the tasks required for as an operatorQualificationsExcellent English communication and interpersonal skillsStrong attention to detail and ability to accurately enter data into reservation systems.Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.Positive attitude and willingness to go above and beyond to ensure guest satisfaction.