Logistics Operations Specialist

Philip Morris International; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Philip Morris International in Surabaya is seeking a Logistics/ Supply Chain professional to manage end-to-end shipment execution for inbound and outbound flows, ensuring OTIF and KPIs are met, and to support short-term planning.

You will coordinate with warehouses, factories, LSPs, carriers, and cross-functional teams, optimize transport across ocean, air, and road, and leverage TMS, SAP, and E2OPEN to drive cost discipline and process improvement.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Fluent English.
• 1–3 years in Logistics/SC ops focusing on transport execution, shipment follow-up, and booking management.

Responsibilities

• Manage end-to-end shipment execution for inbound and outbound flows to meet OTIF and KPIs.
• Translate production/inventory data into actionable dispatch schedules and identify risks.
• Manage carrier and forwarder bookings, changes, cancellations, rebookings, and cut-offs.
• Coordinate with warehouses, factories, LSPs, carriers, and teams to maintain shipment visibility and alignment.
• Drive cost discipline by minimizing demurrage, waiting fees, cancellations, and spot buys.
• Follow standardized logistics processes and leverage tools (TMS, SAP, E2OPEN) to drive improvements.

Skills

Fluent English

Logistics/SC ops experience

3PL/4PL experience

Daily shipment execution experience

Cross-functional coordination

Transport modes knowledge

Education

Bachelor's degree in Business Administration or Supply Chain

Tools

TMS

SAP

E2OPEN

Job description

Location: Surabaya

Working Pattern: Work from office

At PMI, we’ve chosen to do something incredible. We’ve transformed our business and are building our future on one clear purpose—to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

What You’ll Do

• Manage end-to-end shipment execution for assigned inbound and outbound flows, ensuring timely loading, dispatch, delivery, and achievement of OTIF and execution KPIs.
• Support short-term shipment planning by translating production, inventory, and warehouse inputs into actionable dispatch schedules and proactively identifying capacity, slot, or readiness risks.
• Manage carrier and forwarder bookings, including confirmations, amendments, cancellations, rebookings, cut-offs, and slot allocation to ensure smooth and timely execution.
• Drive operational recovery and exception handling for delays, urgent shipments, claims, returns, damages, and other execution issues, coordinating recovery actions and escalating when required. Coordinate daily with key stakeholders and logistics partners, including warehouses, factories, LSPs, carriers, Order Excellence, Global Traceability, and Trade Documentation teams, to maintain shipment visibility and alignment.
• Maintain logistics cost discipline by minimizing avoidable costs such as waiting fees, demurrage & detention (D&D), cancellations, and spot buys through accurate and timely execution.
• Drive process excellence, digitalization, and compliance by following standardized logistics processes, leveraging tools including TMS, E2OPEN, SAP, and E2E Supply Chain visibility solutions, identifying continuous improvement opportunities, and ensuring shipment documentation and execution comply with applicable requirements.

Skills & Capabilities

• A university degree in Business Administration, Supply Chain Management, or related fields
• Fluency in English
• 1-3 years of experience in Logistics/ Supply Chain operations, with focus on transport execution, shipment follow up and booking managemeent
• Experience working with a 3rd party logistics service providers (3PL/ 4PL) and carriers preferred
• Exposure to multimarket/ regional logistics operations is an advantage
• Hands‑on experience in daily shipment execution, short-term planning support, booking management and exception handling.
• Good understanding of transport execution across modes (ocean, air, road). Ability to work with defined daily/weekly execution drumbeat.

Equal Opportunities Statement

We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued, and empowered to reach their full potential.

We encourage applications from people of all backgrounds and identities, and provide reasonable accommodations to ensure an accessible recruitment process. If you need support or adjustments during your application, let us know—we’re here to help you succeed.

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