Logistics Customer Support Specialist

Lever, Inc.; Bangkok; On-site; IDR 178,370,000 - 309,174,000; Full time

Job summary

Lalamove is seeking a customer support specialist in Bangkok to help our growing community of users and drivers. You will handle inquiries, provide proactive assistance, and resolve issues to ensure fast, reliable deliveries.

The role requires fluent English and Thai, flexibility to work weekends and shifts, and immediate availability. Join a vibrant global team building a glocal logistics platform.

Qualifications

• Bachelor's degree or college experience preferred.
• Willingness to work weekends, early mornings, late nights, and occasional holidays.
• Fluent in English & Thai.
• Immediately available is highly preferred.

Responsibilities

• Manage inquiries from customers and drivers (inbound and outbound).
• Provide proactive, clear, and efficient support to users and drivers.
• Handle customer and driver complaints and offer solutions within time limits.
• Match supply and demand and monitor daily operations to maximize fulfillment rate.
• Follow company procedures and provide accurate information using the right tools.

Skills

Problem solving

Diplomacy

Communication

Time management

Education

Bachelor's degree

Job description

Lalamove is seeking a customer support specialist in Bangkok to help our growing community of users and drivers. You will handle inquiries, provide proactive assistance, and resolve issues to ensure fast, reliable deliveries.

The role requires fluent English and Thai, flexibility to work weekends and shifts, and immediate availability. Join a vibrant global team building a glocal logistics platform.