Learning Experience & Knowledge Manager

PT SMART Tbk; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT SMART Tbk seeks a senior professional to lead the development, growth, and management of the organization's learning ecosystem and knowledge management. You will design the L&D strategy, modernize the learning experience, drive a learning culture, and measure impact to continuously improve outcomes.

You will govern KM platforms (Intranet, Notion, Confluence) and Moodle, ensure accessibility, retention, and ongoing audits.

Qualifications

• Bachelor's Degree from reputable university.
• Minimum 10 years of experience in People Development / Knowledge Management / Digital Learning.
• Hands-on experience with Learning Management Systems (LMS) and Knowledge Management (KM) platforms; Moodle experience preferred.
• Strong understanding of ADDIE and Agile Learning Design as well as Change Management to support learning transformation.
• Good communication, stakeholder engagement and presentation skills.
• Strong managerial & Project Management Skills: ability to plan, manage and execute projects on time.
• High level of empathy to understand learning needs across organizational levels.
• Willing to work at Sinarmas Land Plaza, Thamrin.

Responsibilities

• Develop L&D Strategy: design and implement the annual L&D blueprint aligned with business objectives.
• Modernize the Learning Experience: create engaging, employee-centric learning solutions with microlearning, social learning and gamification.
• Drive a Learning Culture: lead internal learning initiatives and communities to promote continuous learning.
• Measure Learning Impact: evaluate ROI and ROE and improve outcomes from insights.
• Knowledge Management Governance: optimize KM framework and SOPs for documentation on platforms.
• Knowledge Retention: capture tacit knowledge from SMEs to prevent loss from turnover.
• Knowledge Accessibility: ensure materials are organized, searchable and up-to-date.
• Knowledge Audit: review assets to keep information relevant and accurate.
• Strategic Business Partnership: collaborate with department heads to identify capability gaps and build learning initiatives.
• Vendor Management: manage relationships with external learning providers and platforms for quality and cost-effectiveness.

Skills

Communication

Stakeholder engagement

Presentation skills

Project management

Change management

Empathy

Education

Bachelor's degree

Tools

LMS administration

KM platforms

Moodle

Confluence

Notion

Job description

Responsible for leading the development, growth, and management of the organization's learning ecosystem (learning experience and learning culture) as well as its knowledge management system. This role ensures that employees have access to strategic knowledge, continuously develop their capabilities, and that the organization's knowledge assets are effectively captured, securely maintained, and leveraged to support business innovation.

Job Description:

• Develop L&D Strategy: Design and implement the annual Learning & Development blueprint aligned with the organization's business objectives and strategic priorities.
• Modernize the Learning Experience: Create engaging, employee-centric learning solutions by leveraging approaches such as microlearning, social learning and gamification.
• Drive a Learning Culture: Initiate and lead internal learning initiatives, including knowledge-sharing sessions, learning communities, and continuous learning campaigns to foster a culture of continuous, self directed learning.
• Measure Learning Impact: Evaluate the effectiveness of learning programs using metrics such as Return on Investment (ROI) and Return on Expectations (ROE), and continuously improve learning outcomes based on insights.

2. Knowledge Management

• Knowledge Management Governance: Establish and optimize the organization's knowledge management framework, including platforms (e.g., Intranet, Notion, Confluence) and standard operating procedures (SOPs) for documentations.
• Knowledge Retention: Identify and capture tacit knowledge from subject matter experts to minimize loss due to employee turnover.
• Knowledge Accessibility: Ensure learning materials, policies, best practices, and case studies are well-organized, easily searchable, accessible, and consistently updated.
• Knowledge Audit: Conduct periodic reviews of organizational knowledge assets to ensure information remains relevant, accurate, and up to date while removing obsolete content.

3. Team Management & Cross-Functional Collaboration

• Strategic Business Partnership: Collaborate with Heads of Department and business leaders to identify capability gaps, assess learning needs, and develop competency-building initiatives aligned with business priorities.
• Vendor Management: Evaluate, select, and manage relationships with external learning providers, e-learning platform vendors, facilitators, and consultants to ensure high-quality learning solutions and cost-effective service delivery.

Job Requirements :

• Bachelor's Degree from any major from reputable university
• Minimum 10 years of experience in People Development / Knowledge Management / Digital Learning Platforms.
• Hands-on experience in implementing and administering Learning Management Systems (LMS) and Knowledge Management (KM) platforms; Moodle experience is preferred.
• Strong understanding of instructional design methodologies (e.g., ADDIE and Agile Learning Design) as well as Change Management principles to support learning transformation and organizational capability development.
• Good communication, stakeholder engagement and presentation skills.
• Strong managerial & Project Management Skills: Ability to efficiently and effectively plan, manage, and execute a project is an essential aspect of this role. This includes the ability to create project schedules, allocate resources, identify risks, and coordinate teams to ensure projects are completed according to plan and on time.
• High level of empathy to understand and address the learning and development needs of employees across all organizational levels.
• People oriented, open-minded, easygoing, and emotionally mature, proactive interactions, embracing new challenges, and thriving in dynamic, high-exposure environments.
• Willing to work at Sinarmas Land Plaza, Thamrin

“Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person”