Learning Development Operations Specialist

Kopi Kenangan; Jakarta Selatan; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Kopi Kenangan is seeking a Learning Development Operations Specialist to shape visual learning content and microlearning for a growing retail network. You will blend design, video production, and data analytics to create engaging training assets for frontline and office teams.

Ideal candidates bring 4+ years in digital learning content, strong Canva/Photoshop/CapCut skills, and a data-minded approach to measuring impact.

Qualifications

• Bachelor’s degree in education, instructional design, or related field.
• 4+ years of experience in digital learning content creation or instructional media design.
• Strong visual storytelling and multimedia production skills.
• Proficient in MS Excel / Google Sheets for data validation and analysis.
• Curious about AI tools to accelerate content creation.

Responsibilities

• Design infographics and visual learning assets for training programs.
• Plan, storyboard, shoot, and edit short-form videos and microlearning modules.
• Translate complex procedures into clear, engaging learning content.
• Manage LMS data, validate and analyze learning metrics to improve engagement.
• Apply AI tools to streamline content drafting and instructional design workflows.

Job description

Transform knowledge into engaging visual experiences across a fast-growing retail ecosystem! Kopi Kenangan is seeking a creative, data-savvy Learning Development Operations Specialist to join our Learning & Development (L&D) team. Working at the intersection of digital content creation, visual design, educational technology, and data analytics, you will translate operational and product knowledge into interactive microlearning, short videos, and visual guides. If you love blending design tools, AI tech, and data insights to empower thousands of team members, step into this exciting role with us!

Ideal Candidate Profile:

• Education & Experience: Bachelor’s degree with a minimum of 4 years of experience in digital learning content creation or instructional media design.
• Creative & Visual Mastery: Highly creative with hands‑on expertise ingraphic design, photography, videography, and short‑form video production (using tools like Canva, Adobe Photoshop, CapCut, or equivalent).
• Content Translation: Proven ability to simplify complex technical, product, or operational procedures into intuitive, engaging learning assets.
• Data & Analytical Skills: Proficient in MS Excel / Google Sheets (formulas, IF statements, pivot tables, data layering) to validate, organize, and analyze learning metrics.
• Tech & AI Curiosity: Tech‑forward mindset with an eagerness to explore AI tools to accelerate content creation, workflow efficiency, and learning analytics.
• Mindset & Collaboration: Detail‑oriented, collaborative, and passionate about continuous learning and employee development.

Job Role:

• Visual Learning Content Creation: Design infographics, key visuals, educational guides, and digital learning assets for training programs using design and editing software.
• Short-Form Video & Media Production: Plan, storyboard, shoot, and edit short‑form videos, photos, and microlearning modules for frontline and office teams.
• Operational Simplification: Turn complex F&B store workflows, product recipes, and operational standards into clear, visually captivating training content.
• LMS Analytics & Data Insights: Manage Learning Management System (LMS) data, perform data validation and analysis, and generate insights to optimize learning engagement and identify skill gaps.
• AI-Enhanced Workflow: Leverage modern AI tools to streamline content drafting, visual concepting, productivity, and instructional design workflows.

More about Kenangan Brands:

• Kopi Kenangan: 1,200+ outlets across Indonesia
• Kenangan Coffee Malaysia: 200+ store locations
• Kenangan Coffee Singapore: 10 locations and growing
• Kenangan Coffee India: 10 stores and aggressive expansion plans
• Global Footprint: Expanding footprint across Taiwan, Australia, and the Philippines
• FMCG Division: Kopi Kenangan Botol (Ready-To-Drink subsidiary)