Learning Experience & Knowledge Manager

PT SMART Tbk; Jakarta Pusat; On-site; IDR 600,000,000 - 960,000,000; Full time

Job summary

PT SMART Tbk is seeking a senior leader to own the Learning & Development and Knowledge Management agenda. You will design and implement the annual L&D blueprint, modernize the learning experience with microlearning and social learning, and drive a culture of continuous, self-directed learning across the organization.

You will establish KM governance, capture tacit knowledge, ensure accessible, up-to-date materials, and manage cross-functional partnerships and vendors.

Qualifications

• Bachelor's degree required.
• 10+ years of experience in People Development / Knowledge Management / Digital Learning Platforms.
• Hands-on LMS and KM platform experience; Moodle preferred.
• Strong instructional design knowledge (ADDIE, Agile Learning Design) and Change Management.
• Excellent communication, stakeholder engagement and presentation skills.
• Strong managerial and project management skills.

Responsibilities

• Develop L&D Strategy: design and implement the annual L&D blueprint aligned with business objectives.
• Modernize the Learning Experience using microlearning, social learning and gamification.
• Drive a Learning Culture through internal initiatives and communities.
• Measure Learning Impact with ROI and ROE metrics and drive continuous improvement.
• Govern KM framework including platforms and SOPs; ensure knowledge retention and accessibility.
• Collaborate with Heads of Department and vendors to deliver high-quality learning solutions.

Skills

LMS administration

Knowledge management

Instructional design

Change management

Project management

Stakeholder engagement

Communication

Empathy

Team leadership

Education

Bachelor's degree from reputable university

Tools

Moodle

Confluence

Notion

Job description

Responsible for leading the development, growth, and management of the organization's learning ecosystem (learning experience and learning culture) as well as its knowledge management system. This role ensures that employees have access to strategic knowledge, continuously develop their capabilities, and that the organization's knowledge assets are effectively captured, securely maintained, and leveraged to support business innovation.

Job Description:

• Develop L&D Strategy: Design and implement the annual Learning & Development blueprint aligned with the organization's business objectives and strategic priorities.
• Modernize the Learning Experience: Create engaging, employee-centric learning solutions by leveraging approaches such as microlearning, social learning and gamification.
• Drive a Learning Culture: Initiate and lead internal learning initiatives, including knowledge-sharing sessions, learning communities, and continuous learning campaigns to foster a culture of continuous, self directed learning.
• Measure Learning Impact: Evaluate the effectiveness of learning programs using metrics such as Return on Investment (ROI) and Return on Expectations (ROE), and continuously improve learning outcomes based on insights.

2. Knowledge Management

• Knowledge Management Governance: Establish and optimize the organization's knowledge management framework, including platforms (e.g., Intranet, Notion, Confluence) and standard operating procedures (SOPs) for documentations.
• Knowledge Retention: Identify and capture tacit knowledge from subject matter experts to minimize loss due to employee turnover.
• Knowledge Accessibility: Ensure learning materials, policies, best practices, and case studies are well-organized, easily searchable, accessible, and consistently updated.
• Knowledge Audit: Conduct periodic reviews of organizational knowledge assets to ensure information remains relevant, accurate, and up to date while removing obsolete content.

3. Team Management & Cross-Functional Collaboration

• Strategic Business Partnership: Collaborate with Heads of Department and business leaders to identify capability gaps, assess learning needs, and develop competency-building initiatives aligned with business priorities.
• Vendor Management: Evaluate, select, and manage relationships with external learning providers, e-learning platform vendors, facilitators, and consultants to ensure high-quality learning solutions and cost-effective service delivery.

Job Requirements :

• Bachelor's Degree from any major from reputable university
• Minimum 10 years of experience in People Development / Knowledge Management / Digital Learning Platforms.
• Hands-on experience in implementing and administering Learning Management Systems (LMS) and Knowledge Management (KM) platforms; Moodle experience is preferred.
• Strong understanding of instructional design methodologies (e.g., ADDIE and Agile Learning Design) as well as Change Management principles to support learning transformation and organizational capability development.
• Good communication, stakeholder engagement and presentation skills.
• Strong managerial & Project Management Skills: Ability to efficiently and effectively plan, manage, and execute a project is an essential aspect of this role. This includes the ability to create project schedules, allocate resources, identify risks, and coordinate teams to ensure projects are completed according to plan and on time.
• High level of empathy to understand and address the learning and development needs of employees across all organizational levels.
• People oriented, open-minded, easygoing, and emotionally mature, proactive interactions, embracing new challenges, and thriving in dynamic, high-exposure environments.
• Willing to work at Sinarmas Land Plaza, Thamrin

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"