Lead Technical Account Manager - Aquaculture & Shrimp

Nusantics; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Nusantics in Jakarta seeks a Lead Technical Sales Executive to supervise the account management team, provide technical support, and drive customer satisfaction and commercial objectives in aquaculture-related services.

You will develop account strategies, oversee field visits to shrimp farms, coordinate with Commercial, Laboratory and R&D teams, monitor KPIs, and build long-term partnerships with key customers.

Qualifications

• Bachelor's degree in aquaculture, fisheries, marine science, biology, life sciences, or related field.
• 3–5 years in technical sales, account management, aquaculture, or customer-facing services with leadership experience.
• Ability to manage customer accounts, build relationships, and improve retention.
• Strong understanding of shrimp farming operations, aquaculture practices, and related technical products/services; familiarity with lab testing is a plus.
• Leadership, communication, and interpersonal skills with ability to supervise and coordinate across functions.
• Strong analytical and problem-solving skills for data-driven recommendations.
• Proficient in Google Sheets or Excel for data analysis, KPI tracking, and reporting; Metabase is an advantage.
• Customer-oriented mindset with ability to manage expectations, escalate, and maintain key relationships.
• Ability to coordinate cross-functional projects across Commercial, Laboratory, Research, Product teams.
• Willing to conduct field visits and travel to customer sites as required.

Responsibilities

• Lead and supervise the Technical Sales Executive team in managing customer accounts and achieving commercial objectives.
• Develop and implement account management strategies to strengthen relationships and identify growth opportunities.
• Oversee technical consultations and customer support related to shrimp farming, product applications, and laboratory services.
• Coordinate with the Commercial team to align account activities with sales targets and cross-sell opportunities.
• Monitor account performance, service utilization, and customer satisfaction to identify risks and improvement opportunities.
• Establish and monitor team performance indicators and reporting standards for field activities and follow-ups.
• Plan and execute field trials, sampling, and technical assessments in coordination with internal teams.
• Analyze feedback and data to develop actionable recommendations for account management decisions.
• Manage customer escalations and coordinate cross-functional problem-solving for timely resolutions.
• Build and maintain strategic relationships with key customers and stakeholders with periodic reviews.

Skills

Technical sales

Account management

Team leadership

Customer relationship

Data analysis

Excel/Sheets

Communication

Cross-functional

Field visits

Education

Bachelor's degree in Aquaculture or related field

Tools

Google Sheets

Microsoft Excel

Metabase

Job description

Nusantics in Jakarta seeks a Lead Technical Sales Executive to supervise the account management team, provide technical support, and drive customer satisfaction and commercial objectives in aquaculture-related services.

You will develop account strategies, oversee field visits to shrimp farms, coordinate with Commercial, Laboratory and R&D teams, monitor KPIs, and build long-term partnerships with key customers.