Technical Account Manager (AnimalDx)

Nusantics; Jakarta Pusat; Presencial; IDR 90.000.000 - 150.000.000; Jornada completa

Descripción de la vacante

Nusantics in Jakarta seeks a Lead Technical Sales Executive to supervise the account management team, provide technical support, and drive customer satisfaction and commercial objectives in aquaculture-related services.

You will develop account strategies, oversee field visits to shrimp farms, coordinate with Commercial, Laboratory and R&D teams, monitor KPIs, and build long-term partnerships with key customers.

Formación

• Bachelor's degree in aquaculture, fisheries, marine science, biology, life sciences, or related field.
• 3–5 years in technical sales, account management, aquaculture, or customer-facing services with leadership experience.
• Ability to manage customer accounts, build relationships, and improve retention.
• Strong understanding of shrimp farming operations, aquaculture practices, and related technical products/services; familiarity with lab testing is a plus.
• Leadership, communication, and interpersonal skills with ability to supervise and coordinate across functions.
• Strong analytical and problem-solving skills for data-driven recommendations.
• Proficient in Google Sheets or Excel for data analysis, KPI tracking, and reporting; Metabase is an advantage.
• Customer-oriented mindset with ability to manage expectations, escalate, and maintain key relationships.
• Ability to coordinate cross-functional projects across Commercial, Laboratory, Research, Product teams.
• Willing to conduct field visits and travel to customer sites as required.

Responsabilidades

• Lead and supervise the Technical Sales Executive team in managing customer accounts and achieving commercial objectives.
• Develop and implement account management strategies to strengthen relationships and identify growth opportunities.
• Oversee technical consultations and customer support related to shrimp farming, product applications, and laboratory services.
• Coordinate with the Commercial team to align account activities with sales targets and cross-sell opportunities.
• Monitor account performance, service utilization, and customer satisfaction to identify risks and improvement opportunities.
• Establish and monitor team performance indicators and reporting standards for field activities and follow-ups.
• Plan and execute field trials, sampling, and technical assessments in coordination with internal teams.
• Analyze feedback and data to develop actionable recommendations for account management decisions.
• Manage customer escalations and coordinate cross-functional problem-solving for timely resolutions.
• Build and maintain strategic relationships with key customers and stakeholders with periodic reviews.

Conocimientos

Technical sales

Account management

Team leadership

Customer relationship

Data analysis

Excel/Sheets

Communication

Cross-functional

Field visits

Educación

Bachelor's degree in Aquaculture or related field

Herramientas

Google Sheets

Microsoft Excel

Metabase

Descripción del empleo

Minimum Bachelor's degree (S1) in Aquaculture, Fisheries, Marine Science, Biology, Life Sciences, or a related field.

Minimum 3-5 years of relevant professional experience in technical sales, account management, aquaculture, shrimp farming, or customer-facing technical services, with team leadership or supervisory experience preferred.

Demonstrated ability to manage customer accounts, build long-term customer relationships, identify business opportunities, and improve customer retention.

Good understanding of shrimp farming operations, aquaculture practices, and relevant technical products or services; familiarity with laboratory testing, molecular diagnostics, or sequencing services is an advantage.

Strong leadership, communication, and interpersonal skills, with the ability to supervise team members, provide constructive feedback, and coordinate effectively across functions.

Strong analytical and problem-solving skills, with the ability to interpret technical information, evaluate customer needs, and develop practical, data-driven recommendations.

Proficient in Google Sheets or Microsoft Excel for data analysis, account performance monitoring, KPI tracking, and management reporting; familiarity with data visualization tools such as Metabase is an advantage.

Strong customer-oriented mindset, with the ability to manage customer expectations, handle escalations, resolve complaints, and maintain positive relationships with key accounts and stakeholders.

Ability to coordinate cross-functional projects involving Commercial, Laboratory, Research, Product, and other relevant teams to ensure effective service delivery and customer satisfaction.

Willing and able to conduct field visits, work directly with customers and shrimp farmers, and travel to customer sites as required, with strong organizational and time management skills.

Job Description:

Lead and supervise the Technical Sales Executive team in managing customer accounts, providing technical support, and achieving customer satisfaction and commercial objectives.

Develop and implement account management strategies to strengthen customer relationships, improve customer retention, and identify opportunities for account growth and business expansion.

Oversee technical consultations and customer support related to shrimp farming operations, aquaculture practices, product applications, laboratory services, and sequencing solutions to ensure recommendations meet customer needs.

Coordinate with the Commercial team to align account management activities with sales targets, customer retention initiatives, cross-selling opportunities, and business development strategies.

Monitor customer account performance, service utilization, customer satisfaction, and technical service outcomes to identify risks, improvement opportunities, and potential business growth.

Establish and monitor team performance indicators, work plans, and reporting standards to ensure effective execution of customer visits, field activities, technical consultations, and customer follow-ups.

Oversee the planning and execution of field trials, sampling activities, technical assessments, and customer projects in coordination with laboratory, research, and other relevant internal teams.

Analyze customer feedback, field data, technical findings, and service performance to develop actionable recommendations and support data-driven account management decisions.

Manage customer escalations and coordinate cross-functional problem-solving to ensure timely resolution of technical issues, service complaints, and other customer concerns.

Build and maintain strategic relationships with key customers and relevant stakeholders while preparing periodic account performance reviews, team performance reports, and strategic recommendations for management.