Lead Backend Engineer, Scale & AI for Travel Care

Traveloka; Jakarta Pusat; On-site; IDR 400,000,000 - 900,000,000; Full time

Job summary

Traveloka is seeking a Lead Backend Engineer for the Customer Care team to design and guide the systems that support disruption handling across markets. You will own system-level decisions for concurrency, latency, and cost, and collaborate with product to define APIs and integrations with clean contracts.

You will mentor engineers, drive architecture across services, and shape the use of AI tools to speed delivery while safeguarding reliability.

Qualifications

• At least 8 years of backend engineering experience.
• Designed a system spanning multiple services with production stability.
• Ownership of system-level consistency, latency and cost tradeoffs.
• Ability to decompose ambiguous problems into clean service architectures.
• Produces clear API contracts and delivery plans.
• Led reliability improvements during scale growth.
• Mentors junior to mid engineers to grow judgment.
• Degree in Computer Science or equivalent depth from real-world work.

Responsibilities

• Design and ship multi-service systems for Customer Care, optimizing consistency, latency and cost.
• Lead architecture work across services and teams, balancing performance and reliability.
• Decompose product problems into service architectures, APIs and implementation plans.
• Set technical standards through rigorous reviews and guide APIs for other teams.
• Mentor and pair with junior engineers to raise overall capability.
• Act as senior on-call authority, preventing incidents with durable design.
• Influence roadmap with technical proposals shaping future work.
• Define how AI tools are used within the team to accelerate delivery while mitigating risk.

Skills

Backend design

Distributed systems

API design

Mentoring

On-call reliability

AI workflow awareness

Education

CS degree or related field

Tools

Cloud platforms

Job description

Traveloka is seeking a Lead Backend Engineer for the Customer Care team to design and guide the systems that support disruption handling across markets. You will own system-level decisions for concurrency, latency, and cost, and collaborate with product to define APIs and integrations with clean contracts.

You will mentor engineers, drive architecture across services, and shape the use of AI tools to speed delivery while safeguarding reliability.