L2 Storage Engineer Data Center

Lintasarta; Jakarta Utara; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Lintasarta is seeking an experienced Storage/Infrastructure Engineer to manage data center storage infrastructure (SAN/NAS/backup). You will install, configure, and monitor storage arrays from HPE, Dell EMC, or NetApp, handle Level 2 incidents, and ensure data availability and performance.

The role requires 2–3 years in data center storage, knowledge of SAN/NAS concepts, and experience with FC/iSCSI, LUN masking, and replication. Based in Jakarta, with on-site responsibilities.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree in Informatics/Engineering/related field.
• 2–3 years of experience in Storage/Infrastructure in a data center environment.
• Knowledge or experience in at least one of: HPE 3PAR, Dell EMC, or NetApp.
• Familiarity with storage concepts: SAN, NAS, RAID, LUN masking, zoning, thin provisioning, snapshots, replication.
• Understanding of FC and iSCSI, and NFS/SMB protocols.
• Ability to independently perform Level 2 troubleshooting and read logs/performance metrics.

Responsibilities

• Install, configure, and maintain storage arrays (HPE 3PAR/Primera, Dell EMC VNX/Unity/PowerStore/VMAX/PowerMax, or NetApp ONTAP platforms).
• Provision storage: volumes/LUNs, pools/aggregates, masking, and host mappings per app/server needs.
• Manage capacity, thin provisioning, tiering, deduplication, and capacity planning.
• Perform firmware/ONTAP upgrades and patching per change control.
• Configure and troubleshoot SAN fabric (FC, iSCSI) and NAS services (NFS/SMB/CIFS).
• Set up multipathing on Windows/Linux/VMware; troubleshoot connectivity (HBA, SFP, cables).
• Configure and monitor replication (SnapMirror, SRDF, RecoverPoint, etc.) and backups; support DR drills.
• Prepare incident reports and escalate to vendor/L3 when needed; maintain runbooks and diagrams.

Skills

Storage engineering

SAN & NAS

LUN masking

RAID concepts

FC/iSCSI

Linux/Windows

VMware/Hyper-V

Vendor knowledge

Education

Diploma or Bachelor’s in IT/related field

Tools

HPE 3PAR CLI/SSMC

Dell EMC Unisphere/SRDF/RecoverPoint

NetApp ONTAP System Manager

Storage monitoring tools

Job description

Job Description:

Responsible for the installation, configuration, monitoring, and troubleshooting of data center storage infrastructure (SAN/NAS/backup), including handling Level 2 incidents (escalated from L1/NOC), and ensuring data availability, performance, and integrity. Candidates must have experience or knowledge in at least one of the following platforms: HPE 3PAR, Dell EMC, or NetApp.

Key Responsibilities:

1. Storage Administration & Operations

• Install, configure, and maintain storage arrays (HPE 3PAR/Primera, Dell EMC: VNX/Unity/PowerStore/VMAX/PowerMax, or NetApp FAS/AFF running ONTAP)
• Provision storage: create volumes/LUNs, pools/aggregates, host mappings, and masking according to application/server requirements
• Manage capacity, including thin provisioning, tiering, storage efficiency (deduplication, compression), and capacity planning
• Perform firmware/microcode/ONTAP upgrades and patching in accordance with change management procedures

2. SAN/NAS Connectivity

• Configure and troubleshoot the SAN fabric (Fibre Channel, iSCSI), including zoning on FC switches (Brocade/Cisco MDS)
• Configure and troubleshoot NAS services (NFS/SMB/CIFS), including export policies, shares, permissions, and Active Directory integration
• Configure multipathing (MPIO, PowerPath, Device Mapper Multipath) on Windows/Linux/VMware servers
• Troubleshoot connectivity issues (HBA, SFP, cables, LIF/ports, link errors, latency)

3. Replication, Backup & Disaster Recovery

• Configure and monitor replication: HPE Remote Copy/Peer Persistence, Dell EMC SRDF/RecoverPoint/MirrorView, or NetApp SnapMirror/SnapVault/MetroCluster
• Manage snapshots and application-consistent backups (e.g., NetApp SnapCenter)
• Support backup & restore operations (Veeam, Commvault, Dell EMC Data Domain/Avamar/NetWorker)
• Participate in DR drills and ensure RPO/RTO targets are met

4. Monitoring & Troubleshooting

• Monitor performance (IOPS, throughput, latency, utilization) and hardware health (disks, controllers/nodes, power, cache)
• Handle L2 incidents: disk failures, degraded RAID, controller/node failover, performance degradation
• Prepare incident reports (RCA) and elevate to vendor/L3 when necessary, including opening cases with vendor support
• Prepare incident reports (RCA) and elevate to vendor/L3 when necessary, including opening cases with vendor support

5. Documentation & Coordination

• Prepare and maintain documentation (SAN diagrams, configurations, SOPs, runbooks)
• Coordinate with server, virtualization, network, and application teams
• Perform regular preventive maintenance and health checks

Qualifications:

• Minimum Diploma (D3)/Bachelor’s Degree (S1) in Informatics Engineering, Computer Engineering, Telecommunications, or a related field
• Minimum 2–3 years of experience as a Storage/Infrastructure Engineer in a data center environment
• Knowledge or experience in at least one of: HPE 3PAR, Dell EMC, or NetApp, covering:
• HPE 3PAR: CPG, Virtual Volume (VV), Virtual Domain, Remote Copy, Adaptive Optimization, and CLI/SSMC tools
• Dell EMC: Unisphere, SRDF, FAST/tiering, RecoverPoint, or Data Domain
• NetApp: ONTAP (CLI and System Manager), SVM, aggregates, FlexVol/FlexGroup, LIF, igroup/LUN mapping, Snapshot, SnapMirror/SnapVault, and storage efficiency
• Understanding of storage concepts: SAN, NAS, RAID, LUN masking, zoning, thin provisioning, snapshots, replication
• Understanding of FC, iSCSI, as well as NFS/SMB protocols
• Able to independently perform Level 2 troubleshooting, including reading logs and performance metrics
• Basic understanding of server operating systems (Linux/Windows) and virtualization (VMware/Hyper-V) related to storage integration