L1 Monitoring SME

Tata Consultancy Services Limited; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a NOC engineer to operate a 24x7 monitoring program for multi-cloud and on-prem infrastructure in Jakarta. The role emphasizes hands-on monitoring with Zabbix, Nagios, Grafana, and Prometheus to manage alerts and incident triage.

You will tune dashboards, reduce noise via AIOps, and ensure swift escalation to L2 with documented runbooks and SOPs. The position targets professionals ready to handle 24x7 operations in Indonesia.

Qualifications

• Hands-on monitoring tool administration across enterprise platforms.
• Experience with log aggregation and SIEM (ELK Stack, Splunk).
• AIOps concepts and automated alert handling from day one.
• ITSM event management and alert triage experience.

Responsibilities

• Operate the 24×7 NOC: monitor multi-cloud and on-prem infrastructure using Zabbix, Nagios, Grafana, and Prometheus.
• Perform L1 event triage, alert correlation, and escalate incidents to L2 towers within defined SLA.
• Maintain and update monitoring dashboards; tune thresholds to reduce noise per AIOps requirements.
• Manage alert integration between monitoring tools and Symphony Summit ITSM ticketing.
• Document standard operating procedures and incident reports; contribute to daily/weekly NOC reports.
• Support transition-in activities including tool onboarding and runbook creation during onboarding.

Skills

AIOps concepts

Event correlation

Noise reduction

Automated alert suppression

Python

Bash

Tools

Zabbix

Nagios

Grafana

Prometheus

Whatap

ELK Stack

Kibana

ElasticSearch

Logstash

Splunk Cloud

Symphony Summit

Job description

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and delivery centers. For more information, visit us at www.tcs.com.

Must Have:

• Hands-on monitoring tool administration: Zabbix, Nagios, Grafana, Prometheus, Whatap
• Experience with log aggregation and SIEM: ELK Stack (Elasticsearch, Logstash, Kibana), Splunk Cloud
• ITSM event management via Symphony Summit; alert triage and escalation
• AIOps concepts: event correlation, noise reduction, automated alert suppression; mandatory from Day 1

Good to Have:

• Experience with Huawei eSight monitoring
• NetFlow analysis tools and network performance baselining
• Knowledge of Indonesian data protection regulations (UU PDP) for log handling
• Scripting (Python/Bash) for alert automation and dashboard development
• Exposure to Tencent Cloud TKE or GKE cluster health monitoring

Responsibilities:

• Operate the 24×7 NOC: monitor multi-cloud and on-prem infrastructure using Zabbix, Nagios, Grafana, and Prometheus
• Perform L1 event triage, alert correlation, and escalate incidents to L2 towers within defined SLA
• Maintain and update monitoring dashboards; tune thresholds to reduce noise per AIOps requirements
• Manage alert integration between monitoring tools and Symphony Summit ITSM ticketing
• Document standard operating procedures and incident reports; contribute to daily/weekly NOC reports
• Support transition-in activities including tool onboarding and runbook creation during 6-phase transition

All applicants who meet the requirements will be considered equally and fairly for employment. TCS is an equal employment opportunity provider and does not differentiate applicants on any basis. If you are a person with a disability and need a reasonable accommodation to apply for this career opportunity,